Assistant Community tion Manager - San Diego, United States - Associa
Description
An Assistant Community Manager is responsible providing clerical and administrative support to thelead Community Manager(s). The Assistant Community Manager is the liaison to the lead Community
Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members
and committee members, as well as staff at the Associa Client SharedService Center (CSSC) and within
the branch office.
Duties include but are not limited to:
- Complete digital and physical administrative tasks for multiple properties. These include but are
to the correct recipient.
- Address inquiries and resolve concerns with homeowners, management, and vendors within 24
- Assist owners with the Association web site for access to rules, governing documents, minutes
- Maintain, update, and organize property unit files within designated portfolio.
- Assist lead Community Manager with onsite community inspections as necessary, drafting
notifications.
- Assist lead Community Manager with bulk mailing, financial statements, and communicate
documents as needed.
- Process account payables to include proper coding, facilitate and process recurring/autopayments, research past due bills, check requests, and obtain signatures.
- Create reports (landscape, emergency work orders; delinquencies, violations) out of the
- Work cross functionally with other departments, communities and Associa specific
- Engage in Associa training including Associa University webinars, vendor hosted virtual Power
company.
- Other duties as assigned.
Requirements:
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of communities/property/real estate and homeowners associations.
- Knowledge of the role of the association board, the Community Association Manager, and how
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Selfmotivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
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