- Speak with customers over the phone and in person to gather relevant contacts and repair information needed by the customer.
- Write up customer's vehicle problems accurately and clearly on Express Write-up, verify customer information. Obtain customer's signature Establish customer's method of payment. Obtain credit approval, if necessary.
- Notify Assistant Service Manager of incoming work and repair order status
- Advise customers of necessary repair service including estimates of cost.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Review repair orders to ensure that work is completed, and additional work and authorization is noted.
- Review and close service orders for accuracy and completeness.
- Previous experience in Truck Service is preferred
- Experience with Procede or other Heavy-Duty Truck DMS
- Highly effective verbal and written communications
- Excellent customer service skills and professional demeanor
- AA degree, technical school degree, or 1 years of related experience preferred
- Computer skills to include Outlook, Word, Excel, & Repair Order Processing
- Competitive Salary
- Comprehensive Benefit Package
- 401K Plan with Company Match
-
Service Advisor
1 week ago
Martin Automotive Group Dayton, United StatesMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location We believe our continued success and future growth is attributed to our employees. · Responsibilities: · * Greet customers promptly · * Obtain customer and v ...
-
Service Advisor
1 week ago
Love's Travel Stops & Country Stores, Inc. Dayton, United StatesAddress: 2217 South Edwin C Moses Blvd Dayton, OH, 45417 · Welcome to Love's · OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and managerial skills ...
-
Service Advisor
5 days ago
Martin Automotive Group Dayton, United StatesJob Description · Job DescriptionMartin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Dayton location We believe our continued success and future growth is attributed to our employees. · Responsibilities: · Greet customers promptly · Obtai ...
-
Service Advisor
6 hours ago
Martin Automotive Group Dayton, United StatesJob Description · Job DescriptionMartin Automotive Group is searching for a Service Advisor to join our team at our Dayton Chrysler Dodge Jeep Ram location We believe our continued success and future growth is attributed to our employees. · Responsibilities: · Greet customers pr ...
-
Service Advisor
1 week ago
Love's Travel Stops & Country Stores Dayton, United StatesJob Description · Job DescriptionReq ID: 433327 · Address: 2217 S Edwin C Moses Blvd, Dayton, OH, 45417 · Welcome to Love's · OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team mem ...
-
Service Advisor
2 weeks ago
Love's Travel Stops & Country Stores, Inc. Dayton, United StatesAddress: 2217 South Edwin C Moses Blvd Dayton, OH, 45417 · Welcome to Love's · OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and managerial skills ...
-
Service Advisor
1 week ago
Loves Travel Stops & Country Store Dayton, United StatesReq ID: 433327 · Address: 2217 South Edwin C Moses Blvd Dayton, OH, 45417 · Welcome to Love's · OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and ...
-
Enrollment Services Advisor
1 week ago
Wright State University Dayton, United StatesThe Enrollment Services Advisor must understand, explain, deliver, and enforce a wide array of enrollment policies and related services in a manner characterized by strong customer service and a student-centric approach. The position will advise and Enrollment, Advisor, Customer ...
-
Enrollment Services Advisor
1 week ago
Wright State University Dayton, United StatesPosition Information · Position Information (Default Section) · EEO Statement · Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individu ...
-
Customer Service Advisor
1 week ago
Truck Country of Wisconsin, Inc. Dayton, United StatesSummary: Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves providing a high level of communication with customers and co-workers, providing superior customer service, sched ...
-
Enrollment Services Advisor
1 week ago
Wright State University Dayton, United StatesPosition Information Position Information (Default Section) EEO Statement Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals wi ...
-
Automotive Service Advisor
6 days ago
Voss Auto Network Dayton, United StatesJob Description · Job DescriptionVoss Village BMW is hiring a client-focused Service Advisor to join our team. · Voss Village BMW offers: · Medical, dental, vision, and life insurance. · 2 weeks vacation after your first year. · Holiday Pay · 401 K · Direct Deposit · Employee dis ...
-
National Accident Helpline Dayton, United StatesCustomer Service Advisor Kettering Customer Services Full time Permanent **CUSTOMER SERVICE ADVISOR** · Here at National Accident Law, we are all about making it right for those who have had an accident that wasnt their fault. Home to National Accident Helpline, our Helpline Adv ...
-
Automotive Customer Service Advisor
1 week ago
IEH Auto Parts LLC Dayton, United StatesPosition Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities * Fi ...
-
Service Advisor for Commercial Vehicles
3 weeks ago
SilverLinx Warren Park, IN, United States Freelance'Die Mobility Personalberatung GmbH is the ideal partner for your career in the world of mobility. We work with clients in the **AUTO**, **BIKE**, and **RENT** sectors, as well as many other companies with individual mobility service offerings. As experienced professionals, we br ...
-
2nd Shift Customer Service Advisor
2 weeks ago
Truck Country Dayton, United States**2nd Shift Customer Service Advisor** · Full Time · Posted 24 hours ago · **Stoops Freightliner** · **Truck Country / Stoops Freightliner-Quality Trailer Offers:** · Competitive Salary · Comprehensive Benefit Package · 401K Plan with Company Match · 80 HRS PTO within the ...
-
National Accident Helpline Dayton, United StatesCustomer Helpline Advisor Kettering Customer Services Full time Permanent **CUSTOMER HELPLINE ADVISOR** · Here at National Accident Law, we are all about making it right for those who have had an accident that wasnt their fault. Home to National Accident Helpline, our Helpline A ...
-
Service Advisor
6 hours ago
Wagner Subaru Fairborn, United StatesJob Description · Job DescriptionSUMMARYThe service advisor works with customers, and service technicians to advise customers on current and future repairs needed on their vehicle, and to schedule those repairs in the service department. · CORE RESPONSIBILITIESSchedule service ap ...
-
Service Advisor
1 week ago
Love's Travel Stops & Country Stores Pecos, United StatesReq ID: Address: 5202 S Cedar Street Pecos, TX, 79772 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% match up to 5% - Medical/ Dental/ Vision Insurance after 30-days - Competitive Pay - Career Development - Quarterly Bonus Pro Service Advisor, Customer Service, Adv ...
-
152813 Balance Accountant
1 week ago
Phoenix Innovations Dayton, United StatesTradition meets modernity: Welcome to a law firm that is characterized by more generations than a good wine and brings just as much character. For over three decades, we have combined in-depth expertise, passion, and trust to create an exquisite vintage in the field of tax consul ...
Customer Service Advisor - Dayton, United States - Truck Country
Description
Summary:
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians – which involves providing a high level of communication with customers and co-workers, providing superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned.
Duties and Responsibilities:
Minimum Qualifications:
Truck Country / Stoops Freightliner-Western Star Offers:
Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.