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    Customer Service Representative - Bismarck, United States - Bruno's Pizza

    Bruno's Pizza
    Bruno's Pizza Bismarck, United States

    1 month ago

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    Description

    Position: Customer Service Representative (CSR)

    We are looking for a customer service-oriented individual to join our team as a phone order taker. The ideal candidate will possess excellent communication and multitasking skills. They should be able to take orders accurately and efficiently while exhibiting a friendly demeanor with all customers.

    Responsibilities:

    Answering incoming phone calls promptly and courteously

    Taking accurate food orders and communicating them to the kitchen staff

    Addressing customer questions and concerns with a positive attitude

    Handling customer complaints and resolving issues

    Taking payments and processing transactions accurately

    Maintaining a clean and organized work area

    Assisting with any general tasks that may be required

    Requirements:

    Previous experience in a customer service-related role preferred

    Excellent communication and active listening skills

    Ability to multitask and remain organized in a fast-paced environment

    Strong attention to detail

    Availability to work weekends and evenings as required

    Cook duties:

    Preparing and cooking menu items according to recipes

    Ensuring proper preparation techniques are used to maintain quality standards

    Checking food for freshness and discarding expired or spoiled food items

    Monitoring stock levels of ingredients and supplies, completing orders when needed

    Adhering to safety guidelines in the kitchen and in food service areas

    Ensuring all equipment is used properly, maintained and cleaned on a regular basis

    Providing excellent customer service to guests

    Addressing customer complaints in a professional manner.

    Relevant skills:

    Proven experience as a cook or other related cooking or kitchen worker

    Knowledge of proper food handling procedures, safety regulations and sanitation standards

    Ability to read and follow recipes and instructions accurately

    Flexibility in managing multiple tasks while meeting deadlines in a fast-paced environment

    Excellent verbal and written communication skills for interacting with guests.

    Ability to work as part of a team in a timely and efficient manner.

    Organizational skills to ensure kitchen runs smoothly, with no wasted time or resources.

    Attention to detail when preparing orders and selecting ingredients.

    High level of creativity in designing new recipes and menus.

    Ability to lift, move or transfer heavy objects or equipment.

    Knowledge of nutrition and dietary restrictions, including vegan, vegetarian and kosher diets.

    Working knowledge of food inventory management.

    Proven experience managing multiple orders at once while ensuring accuracy with each order.

    If you enjoy working in a team-oriented, fast-paced environment and strive to provide excellent customer service, please submit your application to join our team

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