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Humble

    Air/Ocean Customer Service Agent - Humble, United States - Schenker & Co AG

    Schenker & Co AG
    Schenker & Co AG Humble, United States

    3 weeks ago

    Default job background
    Description
    Responsible for providing and maintaining effective customer service and satisfaction. Provide information to resolve customer and shipment related problems.


    Tasks & Responsibilities:

    • Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, rate quotes, and special handling
    • Follow up with customers to resolve invoice problems and discrepancies
    • Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
    • Accurately retrieve information from the system Tango, ProCars, Sales Cloud
    • Complete Quote Proposals, bid proposal, any customer inquiry
    • Proactively call customers on shipment problems, proposal follow-up
    • Provide POD information to customers
    • Interact with AOC and Airfreight Branch


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