Help Desk Technician - Laurel, United States - Broadway Infotech

Broadway Infotech

Verified Company

Laurel, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position

Help Desk Support Specialists

Location

Fort Meade, MD

Clearance

TS/SCI

Job Summary:

Essential Job Functions:

As a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance.

They will oversee the creation of user accounts, address platform issues raised by users, and ensure swift resolutions. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.

Required Education/Experience:

Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree)

8570 Compliant IAT Level II or greater. Security+, CISSP or other equivalent certification required within six months of hire.

Required Skills:

Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
Ability to analyze realworld problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
Offer professionallevel support for IT, virtual environments, and network functions, addressing a range of technical challenges.
Thrive as a selfstarter in a dynamic and fastpaced environment, collaborating effectively with engineers of varying skill levels and experience.
Display sensitivity and adaptability to meet customer needs and requirements effectively.

Pay:
$120, $130,000.00 per year

Experience level: