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Hallandale Beach

    Guest Service Supervisor - Hallandale Beach, United States - Turnberry Associates

    Turnberry Associates
    Turnberry Associates Hallandale Beach, United States

    1 week ago

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    Description

    ** Guest Service Supervisor**

    **Job Category****:** Guest Services **Requisition Number****:** FRONT005073 Showing 1 location **Job Details**

    **Description**

    At Hampton Inn Hallandale Beach, we love hiring friendly, authentic, caring and thoughtful people, just like you. Bring your Hamptonality We are looking for an outstanding Guest Service Supervisor to join our Outstanding Team.

    As a Front Desk Supervisor, you will be responsible for supervising Front Desk shift activity, ensuring standards of service are maintained.

    **Essential Job Functions:**

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

    Provide clear direction to Front Office staff, assigning work and instructing agents in details of work. Observe performance and encourage improvement, ensuring productivity, efficiency and standards of service are met, enhancing morale. Train staff as needed

    Serve as role model for Front Office staff. Resolve customer issues and complications, by researching the situation and determining most effective solution. Make decisions based on good judgment, accommodating unusual circumstances.

    Assign/delegate task to Front Desk clerks

    Follow up on unfinished task

    Review checklist for previous shifts

    Authorize revenue allowances to remedy problems, only after alternative solutions have been offered

    Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service

    Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested

    Check guests out of the hotel in accordance with procedures; make changes, , and post charges to guest accounts, using standards of service

    Promote Turnberry Hospitality and brand-specific marketing programs

    Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy

    Quote and be familiar with room and rate availability for current and future dates

    Accept reservations, changes and cancellations, as needed

    Work closely with the Housekeeping and Engineering staff to coordinate the efficient handling of guest requests, room availability and guest luggage

    Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service

    Prepare daily reports and block special requests

    Keep all support departments informed of necessary information or requests

    Handle safety deposit box requests; including distributing, giving access to and closing procedures

    Answer phones according to service standards and within 3 rings

    Complete key packets , and to modify registration cards

    Reconcile transactions at the close of the shift and cash out.

    Have thorough knowledge of hotel facilities, hours of operation and special service codes

    Handle hotel emergency procedures and situations with maturity and professionalism

    Perform tasks and projects as delegated by the Front Office Manager

    Other duties and responsibilities as assigned.

    The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

    Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Team Member Handbook for specific examples.

    Responsible for receiving, processing and investigating complaints made per the existing harassment policy.

    Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.

    **Qualifications, Job knowledge, Experience, Skills, Abilities:**

    High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience

    4 year degree in hospitality or business degree preferred

    Previous front office or hotel experience

    Supervisory experience preferred

    Ability to speak foreign languages preferred

    Ability to work with computers; prefer previous PMS experience, MS office experience

    Ability to perform accurate moderately complex arithmetic functions using a calculator

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

    Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests

    No special licenses or certificates required

    The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.

    Ability to handle cash and credit transactions

    Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

    Ability to multi task and handle stress in busy periods

    Ability to manage and resolve conflicts

    Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short and Long Term Disability, International Travel Perks, Team Member Recognition Events, Outings and much more

    Turnberry|Doing Social Good is our initiative to make an impact in the local community and we are committed to supporting high impact initiatives and organizations and are proud partners of many local and national charities.

    Exceptionally Managed by Turnberry.

    A rewarding and challenging experience awaits you as a Turnberry team member. We are one of America's premier real estate development and property management companies. Founded more than 50 years ago, Turnberry has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.5 million square feet of class "A" office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development.

    Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

    Hilton is #1 on Fortune's Best Big Companies to Work For list in 2021

    **Qualifications**

    **Skills**

    **Behaviors**

    **Preferred**

    **Dedicated****:** Devoted to a task or purpose with loyalty or integrity

    **Leader****:** Inspires teammates to follow them

    **Team Player****:** Works well as a member of a group

    **Enthusiastic****:** Shows intense and eager enjoyment and interest

    **:**

    **Motivations**

    **:**

    **Education**

    **Preferred**

    4-year Degree or better in Hospitality Management or related field.

    **Experience**

    **Licenses & Certifications**

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