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    Network/Telecom Specialist- Tier I- Onsite Role - Raleigh, United States - Ark Solutions

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    Description

    Network/Telecom Specialist- Tier I
    Onsite Role

    Job Description


    Troubleshooting issues with networks and find resolutions to the issues from a central location.

    Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.

    Will operate in a 24/7 operation and maintain current SLA's.


    Skills Required:


    • Bachelor's degree or 3 to 5 years in Information Technology or Computer Science
    • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
    • Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
    • Self-motivated, enthusiastic, and able to handle multiple support cases
    • Strong writing skills to maintain organized documentation
    • Customer-oriented, and capable of providing high levels of client satisfaction
    • Collaborate and work well with others
    • Experience with VOIP technologies is a plus
    • Experience in a NOC environment is preferred.
    • Strong skills in working with clients and communication
    • Knowledge of network cabling, network classification and network topology

    Skills Matrix: Skill Required / Desired Amount of Experience Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

    Required 3 Years Knowledge regarding at least one of the following vendor products:

    • Juniper, VMWare, Microsoft, Cisco Required 3 Years Strong writing skills to maintain organized documentation Required 3 Years Knowledge of network cabling, network classification and network topology Required 3 Years Experience with VOIP technologies is a plus Highly desired 3 Years Experience in a NOC environment is preferred Highly desired 3 Years


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