- Strategize with management to meet all department, property, and corporate goals and financial initiatives.
- Analyze data and make necessary recommendations to improve both Special Events and One Star along with the guest experience.
- Manages and trains Special Events on all operations. This includes but is not limited to assigned events and routine office operations of production (pre, peri, post) as required to include meetings, schedules, décor, audiovisual requirements, convention set‐up, staffing, safety, gaming compliance, overall set‐up, and strike.
- Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
- Serves as an internal service consultant and subject matter expert on One Star.
- Responsible for addressing guest complaints regarding Events and One Star.
- Liaise with high-profile clients, in‐house departments, and corporate teams such as Marketing, Casino Marketing, F&B, Entertainment, Loyalty, and Partnership Marketing.
- Manages and positively resolves conflicts.
- Perform other job‐related duties as requested.
- Special Events Specialist
- Coordinators.
- Bachelor's degree in Hospitality/Hotel Business Administration or related field, or equivalent experience
- Two (2) years of combined supervisory, casino, or special event industry experience, and/or experience in a related field.
- Previous experience working in a similar resort setting.
- Three (3) or more years of experience monitoring, analyzing, and reporting on guest/customer feedback.
- Experience with One Star or another loyalty program.
- Gaming License
- Proof of eligibility to work in the United States
- Well‐experienced in contract negotiations and carries out all event functions as per legal guidelines and gaming regulations.
- Relies on experience and judgment to plan and accomplish department and property goals.
- Communicate effectively in English both in oral and written form.
- Interpersonal skills to deal effectively with all business contacts.
- Maintain a professional, neat, and well‐groomed appearance adhering to company standards
- Must possess excellent organizational, analytical, and project management skills, demonstrate strong problem‐solving judgment skills, and attention to detail while meeting targeted deadlines.
- Able to work effectively with different personalities and manage several projects simultaneously
- Able to delegate.
- Possess excellent working knowledge of PC software programs including Microsoft Windows and Office (Word, Excel, and PowerPoint) or the equivalent.
- Service-oriented.
- Maintain professionalism in the handling of all sensitive and confidential information.
- Possess effective listening abilities and demonstrate the ability to be multi‐tasked and handle assignments in a fast-paced working environment.
-
Special Event Manager
2 weeks ago
Gold Strike Casino Resort Robinsonville, United StatesPRIMARY PURPOSE: · The Manager Special Events oversees and coordinates the planning and execution of all Casino Events for the property, along with the development, execution, and sustainability of One Star improvement initiatives in support of the properties overall guest exper ...
-
Special Event Manager
3 weeks ago
Gold Strike Casino Resort Robinsonville, United StatesPRIMARY PURPOSE: · The Manager Special Events oversees and coordinates the planning and execution of all Casino Events for the property, along with the development, execution, and sustainability of One Star improvement initiatives in support of the properties overall guest exper ...
-
Special Event Manager
2 weeks ago
Gold Strike Casino Resort Tunica Resorts, United StatesPRIMARY PURPOSE: · The Manager Special Events oversees and coordinates the planning and execution of all Casino Events for the property, along with the development, execution, and sustainability of One Star improvement initiatives in support of the properties' overall guest exper ...
-
Nexus Dynamics Tunica Resorts, United StatesAbout the Company · We are Europe's leading platform for cloud services and hosting solutions. We successfully support our clients in their business development. Our company's success is driven by over 4000 employees in multiple countries worldwide, dedicated to fulfilling the ne ...
-
Marketing Event Manager
3 days ago
Bath Fitter Memphis, United StatesPosition: · Marketing Event Manager (Expos, Fairs, Festivals / Lead Generation) · Location: · Memphis, TN · Job Id: · 211 · # of Openings: · 1 · Marketing Event Manager (Expos, Fairs, Festivals / Lead Generation) · Schedule: · Full-time employment, Monday-Friday with weeke ...
-
Development and Events Manager
1 week ago
Mobile Meals of Toledo, Inc. Memphis, United StatesMobile Meals of Toledo · (MMoT) is a nonprofit social service agency that delivers nourishing food to support the general welfare and enhances the quality of life of older adults in our community by identifying, developing, and providing culturally sensitive nutrition services a ...
-
Promotions & Events Manager
1 week ago
Cali Sober Memphis, United StatesCali Sober, The Totally Legal THC Infused Mocktail company is looking for an enthusiastic, organized, and down to earth crew member to join our crew The Promotions & Events Manager will run a Cali Sober tent at local markets, sample customers in-store and promote Cali Sober to cu ...
-
Promotions & Events Manager
1 week ago
Cali Sober Memphis, United StatesCali Sober, The Totally Legal THC Infused Mocktail company is looking for an enthusiastic, organized, and down to earth crew member to join our crew The Promotions & Events Manager will run a Cali Sober tent at local markets, sample customers in-store and promote Cali Sober to cu ...
-
Event Sales Manager
3 weeks ago
Sheraton Memphis Downtown Memphis, United StatesProperty Description: · Sheraton Memphis Downtown is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Memphis Downtown means being part of a trusted M ...
-
Area Event Planner Manager
3 weeks ago
HYATT Hotels Memphis, United StatesSummary: · At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. · The Area Event Planner Managerprimary responsibility is to service group business and support Soci ...
-
Controller (male/female/diverse)
2 days ago
Apex Ventures Eudora, MS, United States Freelance**YOUR RESPONSIBILITIES**: · - Conducting and further developing price calculations · - Project controlling (actual and target deviations) · - Forecasting of projects · - Order and invoice processing · - Conducting and monitoring budget planning · - Creating reports for managemen ...
-
Study Program Coordinator
2 days ago
Redwood Ventures North Tunica, MS, United States FreelanceAre you passionate about organizing and feel comfortable in an international environment? Are you looking for a challenging and diverse job? Then you've come to the right place · The program management at HHL is responsible for the planning, implementation, and support of all ful ...
-
Employee Quality Assurance Raw Materials
2 days ago
ZephyrTech Tunica, MS, United States Freelance**JOB DESCRIPTION** · **Naturland - Association for Organic Farming e.V.** · Naturland promotes organic farming worldwide and is the largest international association for organic farming in Germany with 125,000 farmers. As a forward-thinking association, Naturland believes that o ...
-
marketing specialist
1 week ago
Hollywood Casino Tunica Robinsonville, United StatesWERE CHANGING ENTERTAINMENT. COME JOIN US.: · Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driv ...
-
Marketing Specialist
6 days ago
PENN Entertainment, Inc. Robinsonville, United StatesWE'RE CHANGING ENTERTAINMENT. COME JOIN US. · We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers dr ...
-
Quality Engineer
2 weeks ago
FEUER Robinsonville, United StatesFeuer powertrain North America: · We are the US subsidiary of a German-based leading independent producer of crankshafts, "the heart of every engine." · In Europe, we produce crankshafts for Mercedes-Benz, BMW, VW, Audi, Renault, Jaguar, Bentley, Rolls-Royce, Aston Martin, Fer ...
-
Quality Engineer
3 weeks ago
FEUER Robinsonville, United StatesFeuer powertrain North America: We are the US subsidiary of a German-based leading independent producer of crankshafts, "the heart of every engine." In Europe, we produce crankshafts for Mercedes-Benz, BMW, VW, Audi, Renault, Jaguar, Bentley, Rolls-Royce, Aston Martin, Ferrari, M ...
-
Working student Graphic/Design
2 days ago
Nexus Innovations Hughes, AR, United States FreelanceLeitWerk AG, headquartered in Augsburg, has been providing engineering and project management services for construction projects throughout Germany for 28 years. · LeitWerk's business areas include construction management, project control, quality and conflict management, general ...
-
Quality Engineer
1 week ago
FEUER-USA Robinsonville, United StatesJob Description · Job DescriptionFeuer powertrain North America: · We are the US subsidiary of a German-based leading independent producer of crankshafts, "the heart of every engine." · In Europe, we produce crankshafts for Mercedes-Benz, BMW, VW, Audi, Renault, Jaguar, Bentley ...
-
hr specialist
1 week ago
Hollywood Casino Tunica Robinsonville, United StatesWERE CHANGING ENTERTAINMENT. COME JOIN US.: · Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driv ...
Special Event Manager - Robinsonville, United States - Gold Strike Casino Resort
2 weeks ago
Description
PRIMARY PURPOSE:
The Manager Special Events oversees and coordinates the planning and execution of all Casino Events for the property, along with the development, execution, and sustainability of One Star improvement initiatives in support of the properties' overall guest experience strategy.
This person will respond, analyze and report on guest feedback data, proactively identify needs and issues, develop recommendations, and manage the implementation of solutions with property operating teams to enhance the delivery of loyalty programs and improve the guest experience.
All duties are to be performed per departmental and property policies and procedures.PRINCIPAL DUTIES AND RESPONSIBILITIES:
SUPERVISION:
MINIMUM REQUIREMENTS:
PREFERRED:
CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES:
WORKING CONDITIONS:
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
Physical/Sensory Requirements & Work Environment Form
This is a required checklist for attachment to Position Descriptions. It clarifies the smallest components of the mental and physical requirements of the job.
Check all areas that are essential in performing the job, according to the essential functions section in the position description guidelines.
Signatures are to be obtained at the time of the interview for the position.#J-18808-Ljbffr