Customer Service - New Paltz, United States - Posted by The Council of Industry

Posted by The Council of Industry
Posted by The Council of Industry
Verified Company
New Paltz, United States

10 hours ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:
Hey there Are you someone who loves diving into details, managing projects like a pro, and communicating with customers like a champ? If so, you might just be the perfect fit for our team


At Viking Industries, we're all about thinking outside the box, literally But what truly sets us apart is our incredible team.

We're passionate about supporting, nurturing, and empowering our employees every step of the way. So,
are you ready to join our crew and become a Viking?

Position:
Customer Service Specialist (we like to call it Spec Builder)


Location:
New Paltz, NY


Hours:
Monday to Friday, 8:30 am to 5:00 pm


What's in it for you:


  • Competitive pay ranging from $18 to $22 per hour (depending on experience)
  • Comprehensive benefits including medical, dental, and vision insurance
  • Employersponsored Health Savings Account (HSA)
  • 401(k) plan with employer match
  • Paid vacation and sick time
  • Quarterly attendance bonus
  • Biannual production bonus
  • Onsite training and opportunities for advancement
  • Manufacturing training programs and apprenticeships through the Council of Industry

Responsibilities:


Responsibilities:


  • Coordinate with internal and external stakeholders to address packaging needs, quotes, and orders
  • Craft detailed specifications based on customer and sales data
  • Generate accurate quotes for customers, considering package type, dimensions, and usage
  • Process customer purchase orders with precision
  • Maintain customer accounts, including shipping locations and special requirements
  • Conduct thorough reviews of your work and that of your peers to ensure accuracy

Qualifications:

Who we're looking for:


  • Ideally, you'll have previous experience in businesstobusiness customer service or spec building. But if you're a quick learner with a passion for the job, we're eager to hear from you
  • Excellent mathematical abilities, including working with fractions and measurements.
  • Obsessive attention to detail and a drive for continuous improvement
  • Stellar communication skills, integrity, and accountability
  • Familiarity with resource planning software is a plus
  • Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook)
  • High school diploma or equivalent (some college preferred)
We believe in giving our employees the tools and support they need to thrive and grow. So, if you're ready to embark on an exciting journey with us, don't hesitate to apply


Company Website:

Company Profile:


Viking Industries has specialized in the manufacturing of corrugated packaging and providing logístical solutions to its clients, for the past 50 years.

Viking is a 3rd generation family run business the continues to experience growth and improvement.

Viking now serves a wide range of industries by delivering a high-quality product because they know packaging is fundamental to the operation of their customers.


Join Viking Industries and be part of a dynamic team that values innovation, teamwork, and excellence in the packaging industry. We are well positioned with building expansion, new equipment, and experienced support staff to support sales growth. If you have the skills, experience, and drive to lead our sales team to success, we'd love to hear from you.
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