Quality Assurance Compliance Specialist - South Hackensack, United States - Json

Json

Verified Company

South Hackensack, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

This position will be responsible for working with QC and other departments to coordinate acceptable outcomes on distributor quality complaints.

Effectively execute company processes while researching claims and project situations, in reaching project resolution. Assist with general customer service work flow, as time allows.

RESPONSIBILITIES

Credits/Adjustments/Complaints:

Receive and review all customer complaint inquiries
Investigate complaint input and research company systems for order/product details
Coordinate and followup with QC team and others internally in assessing claims
Communicate with customers throughout the process, including project resolution
Process adjustments or credit entries
Maintain company log, adjusting for new cases, and reporting results and trends

Return Authorization:

Gather information for a customer return
Qualify the return and restocking charge(s)
Coordinate with Warehouse upon receipt

Other Customer Service activities

Order entry
Price quote inquiries
Update price lists
Customs

QUALIFICATIONS

Job Skills:

Strong Communication skills verbal, written, and interpersonal
Able to thrive and perform in changing, fastpaced, and demanding environment
Troubleshooting, problemsolving, prioritization and multitasking skills are required
Excellent attention to detail/accuracy,
Ability to followup and meet deadlines
Computer skills, including ERP, Outlook, Excel
Able to work with customers, and manufacturing, QC and warehouse teams

Education/Experience: