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    CRM Specialist - New York, United States - Simpson Thacher & Bartlett LLP

    Simpson Thacher & Bartlett LLP
    Simpson Thacher & Bartlett LLP New York, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Description/Job Summary

    The CRM Specialist is responsible for supporting the Firm's Business Development efforts by working collaboratively to develop and utilize CRM technology. Responsibilities include implementing and maintaining a client relationship management (CRM) database and other marketing technology platforms; assisting with developing database strategies and improvements; developing and implementing best practices throughout; training end users and troubleshooting issues.

    Responsibilities/Duties

    • Implement, integrate and configure marketing technology tools, in collaboration with the Marketing Technology Manager; and provide strategic input
    • Manage, update and monitor the Firm's CRM database and related platforms; enter and modify data and evaluate, analyze, audit and utilize information in support of business initiatives
    • Develop and implement best practices for maintaining the accuracy and integrity of information included in the CRM/related platforms
    • Oversee development and maintenance of distribution lists, verification of contact information and researching undeliverable mail and e-mail bounce-backs
    • Develop and apply metrics/analytics for reporting purposes, generate reports and dashboards for data review, and identify trends and insights
    • Establish and maintain best practices for data entry, ensuring quality and comprehensiveness
    • Provide training to current and new users (including attorneys) of the CRM and other technologies, including relationships mapping and research tools, ensuring compliance in terms of data quality standards
    • Identify, track and resolve CRM and other technology issues, working closely with the Firm's IT department and outside vendors
    • Working with other team members, keep abreast of latest trends, best practices, data privacy regulations, developments and availability of new CRM and other marketing and business development technology
    • Work with other members of the BD team as well as other departments to help connect information resources to support business development needs
    • Support Business Development projects and other Firm initiatives as needed
    • Perform additional duties as needed

    Required Skills

    • Minimum 4 plus years of relevant experience
    • Excellent data management and data manipulations skills
    • Must be flexible and willing to work additional hours as needed
    • Ability to work independently and collaboratively in a highly competitive and demanding environment
    • Strong attention to detail and self-motivated to produce accurate, timely and complete work product
    • Strong written and verbal communication skills
    • Excellent research and analytical abilities
    • Strong project management skills, initiative and the ability to manage multiple projects concurrently
    • Strong problem solving and analytical skills to make sound decisions, provide solutions or recommendations and escalate as appropriate
    • Ability to interact well and build professional relationships through networking and collaboration while maintaining a high level of customer service, diplomacy and discretion
    • Ability to effectively communicate and engage Partners, senior team members, Firm administrators and external vendor contacts as appropriate
    • Ability to anticipate requests for information essential to meet internal and external client needs appropriate to the role, providing exceptional customer service
    • Ability to quickly develop organizational astuteness and understand the Firm's culture, vision, policies and practices
    • Proficiency in MS Office programs such as Outlook, Word, and Excel, as well as marketing technologies, with particular emphasis on the ability to manipulate and manage technical data

    Preferred Skills

    • Law Firm, Accounting and/or IT experience a plus
    • Experience with data conversions and data migration, HTML skills
    • Experience with , Microsoft Dynamics and/or InterAction

    Required Education

    • Bachelor's degree required

    Preferred Education

    • Major in Business, Economics, Finance, Technology or related field

    Details

    Salary Information

    NY only: The estimated base salary range for this position is $90k to $115k at the time of posting.

    The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

    Privacy Notice

    For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at

    #LI-Hybrid

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