Client Services Manager - Brookfield, United States - Homes for Independent Living

Homes for Independent Living
Homes for Independent Living
Verified Company
Brookfield, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Homes for Independent Living, a MyPath company, provides an array of service models in a variety of residential settings.

We support people through individualized service plans that range from high personal care needs to those who present complex behavioral challenges.

HIL is looking for a
Client Services Manager
(CSM) to join our team in Milwaukee and Waukesha regions.

The CSM ensures the execution of the highest quality services and customer service for clients, guardians, families and funding representatives.

You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.


As a _
Client Services Manager_, you will:

  • Maintain quality systems, processes, and client services by providing oversight and support of assigned programs
  • Perform HR management and professional development for assigned staff
  • Develop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
  • Oversee client service planning and collaborate on developing quantifiable success factors
  • Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
  • Promote compliance and standardization regarding regulatory, contractual and company standards

Benefits:


  • Health, Dental, and Vision Insurance
  • PTO after 60 days
  • 401k with ESOP benefits
-
Referral Bonus Program - $2,000 Bonus per positive referral

  • Tuition Reimbursement and Loan Paydown Programs
  • Employee Assistance Programs

Qualifications:


  • High School Diploma or GED, bachelor's degree preferred
  • 3 years of experience overseeing multisite behavioral or CBRF programs
  • 2 years of supervisory experience a in Human Services field
  • Valid Driver's License with 3 years of acceptable driving record
  • Flexibility, autonomy, responsiveness, and a high level of initiative
  • Ability to travel to different work locations, training sessions, and meetings
  • Successful completion of a caregiver background check, TB, and Health Screen

Pay:
From $60,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • No nights
  • On call
  • Overnight shift
  • Weekends as needed

Experience:


  • CBRF Supervisory: 5 years (preferred)
  • CBRF pgrm: 6 years (preferred)

License/Certification:

  • Driver's License (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

Willingness to travel:

  • 50% (preferred)

Work Location:
In person
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