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    IVR Testing - Austin, United States - ACL Digital

    ACL Digital
    ACL Digital Austin, United States

    3 weeks ago

    Default job background
    Description

    W2 Contract/ Looking for candidate residing near Austin, TX only

    Job Title: QA Analyst Level III

    Location: Austion, TX (Onsite)

    Job Description:

    Required Skills:

    • Need 5+ years of exp.
    • Genesys Cloud Testing
    • IVR, Genesys Testing
    • Cloud Exp.

    Responsibilities:

    • Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
    • For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test.
    • Experience of logging the bugs on Qtest and Jira.
    • Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
    • Able to design and execute various testing techniques and strategies.
    • Working knowledge of JIRA and Confluence.
    • Experience in test automation tools supporting Contact Center platforms Qtest.
    • Experience with Cyara for automated IVR testing.
    • Understands the SDLC, Agile/SCRUM concepts and software release cycle.
    • Prefer to have experience in Genesys cloud testing.
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