Customer Service Assistant - Omaha, NE, United States - Fidelity Investments

Description

Financial Customer Associate – Omaha, NE Area only

Are you looking for a career where you will make a difference in people's lives while primarily working from home?
If so, consider joining our customer service team.

We're hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.

Apply today to join the next class of Financial Customer Associates .

This is a full-time, primarily phone-based contact center position and you do not need a finance background to succeed in the role.

We provide paid training, a complete work from home computer package, and all the resources you need.

Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client

• Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
• Having a degree or customer service experience is helpful. If you d on't have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education .
• Listening and empathy skills to support the challenges of our diverse customers
• Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)
• "Of service" attitude towards others and being a supportive teammate
• Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test
• Ability to manage challenging situations and conversations via voice or digital channels
• At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally.

Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.

#LI-REMOTE

Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.

Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested.

This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).

These investigations will account for 7 years or more of history, depending on the role. Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

We welcome those with experience in jobs such as Residential Real Estate Agent, Controller, and Accounts Payable Clerk and others in the Accounting and Finance to apply.