- Provide timely resolution and/or escalation of customer issues.
- Maintain a professional attitude and conduct while in the performance of the data center duties.
- Deliver proactive updates to customers and teammates as necessary.
- Immediately address or escalate service impacting events when notified by Flexential monitoring tools.
- Follow Flexential Support processes and procedures.
- Execute tape handling procedures for internal and external customers.
- Perform Customer "Service Delivery Reviews" and Audits.
- Physical device alert review throughout data centers
- Incident triage and escalation
- Provide local access and escort for vendors and carriers.
- Provide and track carrier access for circuit installations.
- Perform remote hands work for internal and external customers.
- Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment
- Perform data entry tasks for ongoing infrastructure changes, customer installations. and facility reporting.
- Assist and/or complete physical and logical installations of Flexential services.
- Update all relevant and required documentation.
- Complete assigned workflow tasks in order to provide timely turnaround to customers.
- Maintain clean and organized customer cabinets, cables, and cages during installation of Flexential services.
- Perform Software Installations.
- Perform Software Upgrades.
- Basic Troubleshooting within Microsoft and operating systems
- Execute routine maintenance procedures (Customer reports, System Updates, Backup Services).
- 2nd level backup remediation for market customers
- Assist TAA III/TACS with SDA data collection and analysis.
- Take ownership of technical issues, and working with customer, partners, and internal departments to resolve problems.
- Document troubleshooting and problem resolution steps.
- Provides onsite support for Flexential hardware and systems as instructed by partner teams.
- Maintain cleanliness of the Data Center and surrounding supporting areas.
- Perform Datacenter Infrastructure Environmental Monitoring.
- Perform Customer Infrastructure Environmental Monitoring.
- Perform Facilities Rounds and escalate pertinent information.
- Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.
- Operate Badge Access Security System.
- Immediately report facilities alarms to the local Facilities Operations Engineer.
- Responsible for initiating escalations for customer impacting/potentially impacting infrastructure/redundancy loss events
- Assist Critical Infrastructure Manager (CIM) on an as needed basis.
- Complete End of Shift Reporting.
- Follow Flexential Data Center Policies and Procedures.
- Stay abreast of new facilities-related information and training updates.
- Run Monthly Generator Test Procedure.
- Work with local mgmt. to maintain cabling and general usage item inventory levels.
- Maintain Data Center Academy Completion.
- Complete policy and procedure review within scheduled timelines.
- Maintain proficiency level with Flexential Tools and Systems used to deliver support.
- Perform other duties as required and assigned.
- A minimum of 30 hours a week will be devoted to work directly related to the Douglasville, GA Data Centers, with your physical presence required at the Douglasville site.
- High School diploma or equivalent
- Excellent verbal and written communications skills.
- Minimum 2 years of experience working within a Customer Service or, IT Support, or trade position.
- Strong attention to detail, making and keeping commitments
- Ability to work any shift 24/7
- Experience in a 24/7 production environment
- Strong troubleshooting skills
- Solid understanding of Microsoft Software and Operating systems
- Fundamental knowledge of networking - Routing, Subnets, Communication protocols
- Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power
- Working understanding of AC and DC power
- Familiar with ethernet cable color coding
- Familiarity with ITIL Incident Response methodology and/or ITIL Foundations certification
- AA, BS, or actively pursuing and advanced degree in the technology field
- Network +, Security +, or CCNA, or Microsoft MCP, or MCSA
- Ability to climb ladders and work aloft
- Ability to work in cold temperature environments
- Ability to maneuver pallet jacks and lift heavy objects
- Ability to pull and install cabling
- Medical, Telehealth, Dental and Vision
• 401(k) - Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program Benefits are subject to change at the Company's discretion.
-
Soliant Atlanta, United StatesMinimum 1+ years imaging experience required. · MRI Tech needed for my Atlanta client · All Shifts available · 13 week- 40 hours · 2 year experience · Phillips and Siemans, GE equipment · Epic · Good opportunity · Quick Start · Must be 60 miles from the facility · Contact: · Case ...
-
Northside Hospital Atlanta, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
-
Restaurant Server
1 week ago
Georgia Tech Hotel & Conference Center Atlanta, United StatesOverview: · The Restaurant Server will take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according Hotel specifications, courteously and efficiently. He/she will collect payments and assist in the maintenance of t ...
-
Banquet Server
1 week ago
Georgia Tech Hotel & Conference Center Atlanta, United StatesOverview: · The Banquet Server is responsible for preparing for and serving guests during banquet functions in accordance with hotel standards of food and beverage quality, presentation, sanitation, and warm hospitality. · Key Duties & Responsibilities: · Reviews and understa ...
-
Emory Healthcare/Emory University Atlanta, United StatesOverview · We're looking for operating room Surgical Techs to join our team who are passionate about providing the best care for patients. Our Surgical Techs are integral members of high-functioning teams committed to excellence and outstanding patient care, driven by their exper ...
-
Emory Healthcare Dunwoody, United StatesOverview · We're looking for operating room Surgical Techs to join our team who are passionate about providing the best care for patients. Our Surgical Techs are integral members of high-functioning teams committed to excellence and outstanding patient care, driven by their exper ...
-
Floor Crew Tech
1 day ago
Douglasville Nursing and Rehabilitation Center Douglasville, United StatesDouglasville Nursing and Rehabilitation Center, LLC · As the only skilled nursing facility in Douglas County, Douglasville Nursing and Rehabilitation Center, LLC is committed to providing the highest quality of care for our community. Our residents receive individual and special ...
-
Floor Crew Tech
3 days ago
Douglasville Nursing and Rehabilitation Center, LLC Douglasville, United StatesJob Description · Job Description · Douglasville Nursing and Rehabilitation Center, LLC · As the only skilled nursing facility in Douglas County, Douglasville Nursing and Rehabilitation Center, LLC is committed to providing the highest quality of care for our community. Our resid ...
-
HR Generalist
1 week ago
Flexential Douglasville, United StatesJob Description: · With a laser and primary focus on our Douglasville employees, the HR Generalist will play a key role in supporting human resources functions, including but not limited to recruitment, employee relations, performance management, training and development, and HR ...
-
Restaurant A Host/Hostess
3 days ago
Georgia Tech Hotel & Conference Center Atlanta, United StatesOverview: · The Host/Hostess position will be responsible for greeting, seating guests who are eating at the restaurant for breakfast service. This position must be able to work with each server on duty to make sure that the rotation of tables are filled out equitably. This posit ...
-
Human Resources Coordinator
1 week ago
Georgia Tech Hotel & Conference Center Atlanta, United StatesThis is a part-time position (2-3 days per week) with heavy emphasis on recruitment and talent acquisition. · Human Resources Coordinator · Overview: · The Human Resources coordinator will offer support to all aspects of Human Resources function as recruitment, interviewing, a ...
-
Human Resources Coordinator
2 weeks ago
Georgia Tech Hotel & Conference Center Atlanta, United StatesThis is a part-time position (2-3 days per week) with heavy emphasis on recruitment and talent acquisition. · Human Resources Coordinator · Overview: · The Human Resources coordinator will offer support to all aspects of Human Resources function as recruitment, interviewing, an ...
-
Housekeeping Aide
1 week ago
Georgia Tech Hotel & Conference Center Atlanta, United StatesOverview: · The Housekeeping Aide cleans and maintains all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. He/she will provide linen supplies for Room Attendants and stock floor closets. He/she de ...
-
Cost Engineer
3 weeks ago
Turner & Townsend Group Douglasville, United StatesFull-time · Company Description · From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operation ...
-
NebulaTech Dobbins, United StatesAs part of the international Alcon group, CIBA VISION GmbH is one of the leading providers of contact lenses and contact lens care products. Our German location in Großwallstadt near Aschaffenburg is one of the most important competence and technology centers within the Alcon gro ...
-
Surgical Technologist
1 week ago
Wellstar Health Systems Douglasville, United StatesFacility: Douglas Hospital · Overview · The Surgical Technologist Certified- functions under the direction of the registered professional nurse. Assists the health care team in providing safe, age appropriate and culturally aware patient care. He/she has knowledge, skill and abil ...
-
Care Partner
2 weeks ago
Wellstar Health System Douglasville, United States Full timeFacility: Douglas Hospital · Job Summary: The Care Partner is a support care provider who functions under the direction of the Registered Nurse. The Care Partner primary focus will be to promote a positive patient experience by partnering with the nurse, physician, healthcare tea ...
-
Auto Body Technician
3 weeks ago
The Boyd Group Austell, United States Full timeCompany: Gerber Collision &Glass · WELCOME TO GERBER COLLISION& GLASS · Our Team Members Drive UsGerber Collision & Glass is one of thelargest collision repair companies in North America. With $2+billion in sales, over 800 locations and growing, our 10,000+ teammembers across the ...
-
Radiology Tech-Austell
3 days ago
Allyon Austell, United StatesSummary: · Allyon, Inc. is an established IT and Healthcare Services firm and we love what we do It makes our day when we are able to help talented individuals achieve their career goals while a the same time helping our clients build quality teams. If you are interested in joini ...
-
Radiology Technologist
1 week ago
Fusion Medical Staffing-Cath Lab Austell, GA, United StatesFusion Medical Staffing-Cath Lab is seeking a travel Interventional Radiology Technologist for a travel job in Austell, Georgia. · Interventional Radiology Technologist · ~ Discipline: Allied Health Professional · ~ Shift: 8 hours, days · ~ Employment Type: Travel · Facility ...
Data Center Tech. II - Douglasville, United States - Flexential
Description
Job Description:The Data Center Operations Technician II is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Operations Technician II's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities and Essential Job Functions
Customer Support
Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other:_________________
