Program Coordinator - Chicago, United States - Hispanic American Construction Industry Association (HACIA)

Description

Founded in 1979 as a non-profit 501 (c) (6) organization, the Hispanic American Construction Industry Association (HACIA) is a construction advocacy, training, and membership organization.

With over 300 members, HACIA provides a range of technical and supportive services to assist minority, women, veteran, and disadvantaged business enterprises (M/W/V/DBE) in addition to workforce development training in the construction and professional services industries.

HACIA believes that all qualified construction businesses and individuals should have equal access to opportunities and education; and, therein, strives to build diversity and inclusion that strengthens the industry.

HACIA's mission focuses on ensuring the equitable participation of its members and inclusion of diverse business practices in the construction industry, while also promoting growth, quality of work, professionalism, and integrity.

Position Summary:
The Program Coordinator will provide program management support for HACIA's training program.

This individual will assist Program Managers to fulfill HACIA's contractual business capacity and workforce programming obligations, including site visits, coordinating recruitment activities, communicating with stakeholders and participants, assisting with data tracking for reports and other compliance related tasks.

This individual will report directly to the Program Manager and provide additional administrative support as needed or directed.

As a construction trades association, it is required that Program Coordinator work interact with HACIA's membership and work/attend events geared towards membership.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Follows outreach and recruitment plan set by Program Managers, with the goal of maximizing participation of programs.
• Researches and conducts outreach to community services, colleges, other partner organizations, employment agencies, recruiters, media, and internet sites to identify potential program participants.
• Establish recruiting requirements for training participants.
• Build a robust pipeline of prospective training participants.
• Presents program information, opportunities, and benefits.
• Arranges applicants interviews by coordinating schedules.
• Gathers and prepares required documents and information for reports and invoice submittals as detailed in the agreement between the organization and the client.
• Builds and maintains rapport with program participants and provides assistance to training participants as needed.
• Ensures that deliverables are being made.
• Is knowledgeable about HACIA U programs and other training opportunities to share with participants.
• Communicates and meets with HACIA members, outside companies and vendors and other key stakeholders.
• Other key relationships will need to be managed and developed including with HACIA Members, the business community at large and other related business organizations.
• Performs other duties as assigned.

Competencies:
To perform the job successfully, an individual should demonstrate the following:
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Customer Service

• Accepts criticism and feedback. Adapts to change. Changes approach or method to best fit the situation. Manages competing demands. Establishes and maintains effective relations. Builds rapport and establishes trust. Respond promptly to participant needs.

Dependability - Commits to doing the best job possible. Follows instructions, responds to management direction. Keeps commitments and meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Managing Participant Focus - Develops new approaches to meeting participants needs. Establishes participant service standards. Monitors participants satisfaction and promotes participant focus. Provides training in participant service delivery.

Planning and Organization - Integrates changes smoothly and plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Quality - Applies Feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representati