Resident Service Technician - Chambersburg, United States - Bell and Howell, LLC
Description
Location:
Chambersburg, PA
3rd Shift
Summary:
The Customer Service Engineer serves as primary customer contact on technical and service related problems on a wide range of industrial, robotic and printing equipment.
NOTE:
THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION - requires electrical and mechanical experience
Job Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, X-ray machines, cash recycling products, mailing and sorting machines, credit card embossing and processing and any other applicable third-party accessories attached as part of the system.
- Schedule and perform regular predictive/preventive maintenance inspections on equipment.
- Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
- Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
- Act as a liaison between the customer and other departments/functions of the company.
- May need to provide an "on call" level of service up to seven (7) day/week twentyfour (24) hour/day for emergency customer assistance; respond to emergency and nonscheduled calls for service within established response time goals.
Supervisory Responsibilities:
N/A
Competencies (Skills, Knowledge and Abilities):
- Requires understanding of computer program functionality and software troubleshooting skills.
- Strong interpersonal/customer relation skills.
- Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.
- Ability to effectively resolve conflict internally and externally.
- Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
- Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
- Strong analytical, problemsolving, quantitative, and time management skills.
- Ability to communicate effectively both orally and in writing.
- Ability to understand, remember and follow verbal and written instructions.
- Ability to work as an integral part of a team.
- Ability to read and understand written procedures and diagrams for assembly and test.
- Ability to develop and implement solutions to assembly problem.
- Ability to maintain regular attendance and be punctual.
Education and Experience:
- High School degree or equivalent with 2year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
- Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills
- Associate degree preferred.
Travel:
This position requires mínimal travel in the United States and Canada.
Physical Requirements:
- Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
- Requires lifting to waist seventy (70) pounds.
- Requires walking and standing; using hands to feel objects; reaching; and requires balance.
- Requires stooping, kneeling, crouching and/or crawling.
- Ability to work in a loud environment.
- Ability to work in small, cramped areas.
- Ability to work in elevated environment up to twenty (20) feet.
- Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are offered a position with our company, we have an accommodations process in place for those requests.