Senior Customer Success Manager - Kalamazoo, Michigan, United States
4 hours ago
Job description
LevelData Career Opportunity: Senior Customer Success Manager, State Implementations
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
Role Overview: As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking:
GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart.
SaaS Implementation Leadership: You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts.
Qualifications:
- Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
- Proven track record of achieving GRR and NRR targets
- Experience working with state-level education systems or large-scale data environments
- Familiarity with SaaS implementation processes
Why Join LevelData?
- Meaningful Impact: Your work directly influences education outcomes.
- Collaborative Culture: We value teamwork, transparency, and shared success.
- Professional Growth: Opportunities to learn, lead, and make a difference.
- Flexible Work Environment: Embrace remote work, with occasion travel.
If you're ready to contribute to a culture of trust, collaboration, and results, apply today Let's empower educational leaders together.
All positions are subject to background evaluations and a pre-employment drug screening.
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