Enterprise Customer Success Manager - New Jersey

Only for registered members New Jersey, United States

1 month ago

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Job summary

We re an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally our AI-powered resource management platform is helping organizations to achieve extraordinary results.

Responsibilities

  • Manage and host regular customer meetings and calls meet customers in-person at various points throughout the year primarily in the US
  • Build a detailed understanding of the customer s organization to develop and maintain strategic account plans identifying opportunities for ARR growth renewal or adoption risks relationship expansion executive engagement and strategies to improve customer satisfaction
  • Own the commercial relationship with the customer including hosting QBRs and using these to discuss key opportunities relating to upcoming renewals expansions or additional countries that may require Dayshape s services

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