Operations Manager - Queens, United States - African American Planning Commission Inc
Description
Operations Manager - DHS City Sanctuary Site
The
African American Planning Commission Inc.
(AAPCI)
is a nonprofit organization founded in 1996, committed to reducing homelessness and addressing the related issues of domestic violence, HIV/AIDS, mental illness, substance abuse, shortage of affordable housing, and unemployment in the communities in which we live and serve.
To be successful in this, we are building a team of professionals to service individuals and families with complex and chronic care needs to ensure they receive the right care, in the right setting and at the right time.
Join us if you are passionate about making the world a better place by making a difference and impact on the lives of those less fortunate, helping your local communities, and building skills and experience that can last a lifetime.
We're completely committed to building and maintaining a great organizational culture that involves active employees - people looking to give back to the community, wanting to inspire creativity in others and motivating and empowering one another.
Reporting Relationships:
The Operations Manager reports to the Program Director and his/her designee***
What you will do:Under the general supervision of the Program Director, Operation Managers are expected to perform the following principal duties and responsibilities.
- Provide ongoing assistance to the Program Director and Operation team members
- Communicate daily with the Program Director for worksite assignments.
- Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funder
- Provide yearly ongoing support and training to operation teams (i.e., deescalation strategies, crisis intervention, etc. with oversight from Program Director).
- Identify and recommend improvements to the Program Director to address gaps in the operation team daytoday activities (i.e., reinforce search protocols, shift log, issue spotting).
- Provide training in accordance with DHS and AAPCI with oversight from Program Director.
- Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed (during 4pm12am and 12am
- 8am shifts).
- Work collaboratively with the Program Director, Program Leaders, and Contracted Guards to improve daytoday safety and security of shelter operations.
- Facilitate operation team meetings in collaboration with the Program Directors.
- Travel to sites if needed.
- Other responsibilities as directed by Program Director and his/her designee.
About you:
- Associate degree preferred in a related field with at least 23 years' experience
_or_ High School Diploma/Equivalency with at least 34 years' experience in a residential setting. - Experience with managing a team of at least 48 members
- Valid, stateissued Driver License
Other Qualifications:
- Proficient with knowledge and use of CARES software.
- Strong verbal and interpersonal communication skills with a focus on providing excellent client services;
- Strong written communication skills and ability to complete reports as assigned.
- Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external vendors.
- Ability to walk, stand, sit, and lift up to 15lbs.
- Experience working collaboratively in a teamoriented and outcomesfocused environment.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws.
Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the Role, Individuals Competencies, Education/professional Certifications, Qualifications/experience, Performance in the role.
Compensation
The base salary compensation range being offered for this role is $65,000 to $70,000 per year.
Benefits
AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and
Welfare Benefits:
Medical (including prescription coverage), Dental and Vision
- Commuter Benefits
- Employee Assistance Program
- Paid Holidays, Annual Paid Time Off (
23 days) - Optional Life Insurance
- Long Term Disability
- Leave Benefits: Short-Term Disability, Other Leaves including FMLA, ADA, Bereavement, Jury Duty, Parental/Adoption Leave
- Retirement Benefits Plan (403B)
- You may also get your college student debt forgiven tax free on Federal Direct Loans Created under the College Cost Reduction and Access Act of 2007, PSLF if you work fulltime and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.
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