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Customer Service Executive - Ward, United States - Bemis Associates
1 week ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
TITLE:
Customer Service Executive
LOCATION:
Bemis HK - Vietnam
EMPLOYMENT TYPE:
Exempt
KEYWORD or
REQID:
req501
JOB INFORMATION:
vTo act as the key contact to existing customers to manage, respond and resolve their day-to-day business issues in a timely and quality manner.
Check with the relevant counterpart in Sales Admin team if feedback or PI is not received within one working day to avoid missing PO.
Share the information to the corresponding Salesperson at any stage.
Gather the comments from customers on order forecast, contractor name, program, brand, season, order schedule, and any other relevant information.
Further communication is required in another 2 weeks if the first attempt is not successful.The same process should be repeated until a solid reply is available.
The comments should be updated in CRM and to share the information with the sales team regularly.
v To maintain and develop an excellent relationship with existing customers.
v Work with customers to get updated forecast information and update demand forecast planning monthly.
v To coordinate with other departments, such as production, logistics, finance & customer services, to provide satisfactory services to the customers.
v Back up for the manager, supervisor, and other CS colleagues when he/she is on a business trip or vacation.
v To assist Manager in achieving Sales Growth target.
v To review the overdue payment reports generated by the Finance Department monthly and to follow up any problematic overdue payment with customers closely.
v To ensure all complaints are effectively taken care of with appropriate actions implemented.
RGA should be recorded in ERP system properly once the claim is validated.
Follow up with BHK or SBU Technical / QA / Production departments until the issue is resolved.
To coordinate with Sales Admin colleagues if Credit Memo is justified. Customers should be informed of the progress at any stage before the complaint is closed.
v To Handle administration works which include control Bemis Hanoi expenses and payments, handling samples requests, and other office administration tasks.
Requirement:v Bachelor's degree in business administration or equivalent.
v Minimum 5 years working experience in Customer Service, preferred in Garment or textile industry.
v Knowledge of coordinating shipping documents.
v Pleasant, customer oriented and willing to learn.
v Self-starter, detail-minded, good analytical and problem-solving skills.
v Good command in listening, written and spoken English.
v Proficient in MS applications, experience in using Dynamic AX system and CRM system are advantages.
Education
DegreeEquals Bachelor