- Acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world class customer experience.
- Entrusted as a key member of the site's team to meet or exceed customer expectations and business objectives.
- Mastery of Customer Account Specialist accountabilities including:
- Convert customer purchase orders to manufacturing production orders.
- Ensure raw materials and tooling are ordered to support production.
- Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
- Monitor and manage customer inventory levels.
- Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
- Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
- Demonstrate a thorough understanding of plant specific manufacturing capabilities.
- Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.
- Demonstrates a solid understanding of the business objectives, goals and values of International Paper.
- Make daily decisions that maximize customer satisfaction and plant capacity balancing.
- Solve problems with technical and business acumen, poise, and a sense of urgency.
- Build strong relationships with customer contacts to establish and maintain International Paper's competitive advantage of providing customers with a world class customer experience.
- Establish, manage, and enforce correct order unitization.
- Demonstrate a solid understanding of International Paper's pricing models including variable contributions levels.
- Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in – first out).
- Routinely assess and report possible obsolescence concerns of aged inventory.
- Participate in the plant's NPI (non price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.
- Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.
- Create and manage customer specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on time delivery), and warehoused inventory status.
- Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer aided design) are approved by the customer and provided to the manufacturing team.
- Consistently demonstrate exceptional administrative, organizational and communication skills.
- Observe and report to plant management and sales teams noteworthy customer concerns or trends.
- Participate in production meetings to ensure that orders are tracked from receipt of roll stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.
- Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make up orders, and returned/reworked items.
- Ensures customer price lists are accurate and update when required.
- Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.
- Work independently with minimal oversight.
- Provide forecasts to plant management and sales teams based on customer input and/or historical trends.
- Provide quality assurance checks on technical specifications used for quoting new business.
- Communicates customer expectations and requests to scheduling, manufacturing, and shipping departments.
- Ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.
- High level of proficiency in Microsoft Office products, specifically Excel and Word
- Outstanding communication skills, written and verbal.
- Customer Focus
- Decision-Making
- Attention to detail
- Integrity and Trust
- Perseverance
- Composure
- Team Orientated
- Relationship building
- Multi tasking
- Ability to work under pressure
- Flexible
- Quick thinker / Learner
- Exceptional problem solver
- Good listener
-
Customer Account Coordinator
3 weeks ago
International Paper Bogalusa, United StatesPosition Title: · Customer Account Coordinator II · Pay Rate: · $47,300 - $63,000 · Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. · Category/Shift: · Salaried Full-Time · Physica ...
-
Account Management Coordinator
3 weeks ago
HealthComp Covington, United StatesOverview · Now is the time to join us · Virgin Pulse and HealthComp are now Personify Health. The industry's first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify ...
-
Automotive Controller
3 weeks ago
Dennis & Co Auto Group Pearl River, United States**Summary** · Growing automotive group with 10 dealership locations throughout the tri-state area has an immediate need for a qualified Automotive Controller to support our future acquisitions and provide day-to-day oversight to a growing accounting team. The Automotive Controlle ...
-
Forklift Operator
1 week ago
Hood Industries, Inc. Bogalusa, United StatesHood Industries, Inc. is a blend of wood manufacturing and distribution concerns that include plywood and lumber manufacturing plants, and twenty-four specialty wood product distribution operations, located in eighteen states serving the northeast, southeast and southwest United ...
-
Forklift Operator- Shipping Department
1 week ago
Hood Industries Bogalusa, United StatesHood Industries, Inc. is a blend of wood manufacturing and distribution concerns that include plywood and lumber manufacturing plants, and twenty-four specialty wood product distribution operations, located in eighteen states serving the northeast, southeast and southwest United ...
-
Marketing Consultant
3 weeks ago
The Judge Group Bogalusa, United StatesCenterPoint Energy and its predecessor companies have been in business for more than 150 years. · Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely ...
-
Marketing Consultant
3 weeks ago
CenterPoint Energy Bogalusa, United StatesCenterPoint Energy and its predecessor companies have been in business for more than 150 years. · Our Vision: · Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safe ...
-
Forklift Operator
1 week ago
Hood Lumber Bogalusa, United States· Position at Hood Lumber · Hood Industries, Inc. is a blend of wood manufacturing and distribution concerns that include plywood and lumber manufacturing plants, and twenty-four specialty wood product distribution operations, located in eighteen states serving the northeast, s ...
-
Forklift Operator
2 weeks ago
Hood Industries Bogalusa, United States· Position at Hood Industries, Inc. · Hood Industries, Inc. is a blend of wood manufacturing and distribution concerns that include plywood and lumber manufacturing plants, and twenty-four specialty wood product distribution operations, located in eighteen states serving the no ...
-
Forklift Operator- Shipping Department
1 week ago
Hood Industries Bogalusa, United States· Position at Hood Industries, Inc. · Hood Industries, Inc. is a blend of wood manufacturing and distribution concerns that include plywood and lumber manufacturing plants, and twenty-four specialty wood product distribution operations, located in eighteen states serving the no ...
-
Forklift Operator- Shipping Department
1 week ago
Hood Lumber Bogalusa, United States· Position at Hood Lumber · Hood Industries, Inc. is a blend of wood manufacturing and distribution concerns that include plywood and lumber manufacturing plants, and twenty-four specialty wood product distribution operations, located in eighteen states serving the northeast, s ...
-
Millwright
3 weeks ago
Hood Lumber Bogalusa, United StatesJob Description · Job DescriptionHood Lumber, a division of Hood Industries, Inc. is seeking a Millwright for our Bogalusa, LA facility. This position would ensure that all production-related equipment is in good working order and functioning properly. They would use tools and ot ...
-
Team Assistant
2 days ago
Phoenix Ventures Walthall, United StatesYou will work closely with the executives and teams of the departments of order processing, accounting, project management, procurement, and service, and will primarily be responsible for the following tasks: · Recording, managing, and invoicing orders for spare parts and service ...
-
Financial Accountant
2 days ago
Quantum Ventures Saint Benedict, United States*About Us* · Saint Benedict Tax Consultant Michael Flaucher is a digital tax firm that was taken over by Michael Flaucher over 14 years ago. Our team of 8 employees is located at our office in Besigheim. · As we continue to grow, we are currently looking for dedicated colleagues ...
-
BlueWave Solutions Hide-A-Way Lake, MS, United States Freelance**Job Responsibilities** · - Support a team leader in production planning · - Conduct initial design discussions for new production facilities · - Coordination with other departments such as logistics · - Classic project management tasks: organizing coordination meetings, managin ...
-
Crimson Technologies Tylertown, MS, United States FreelanceJob Description for Tylertown, MS - Reference Number: 20625 · Your Responsibilities · - You are responsible for determining the payout amount and payout to the Federal Treasury (on banking days) · - You handle general accounting tasks and closing activities and ensure a smooth pa ...
-
Eclipse Enterprises Saint Benedict, United StatesYour future. What to expect · Consulting and support for departments regarding the optimization and design of processes and ERP applications · Management, planning and coordination of international roll-outs · Analysis, conception, implementation and implementation of new solutio ...
-
Marketing Consultant
2 weeks ago
CenterPoint Energy Bogalusa, United States OTHERCenterPoint Energy and its predecessor companies have been in business for more than 150 years. · Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely ...
-
Registered Nurse
3 weeks ago
Covington Behavioral Health Covington, United StatesOverview: · Ready to make your application Please do read through the description at least once before clicking on Apply. · Flexible Scheduling Model · PRN Nights Available · Rate $34 - $42 per hr · Competitive Pay with Shift Differentials on Nights and Weekends. · Possible Caree ...
-
Registered Nurse
3 weeks ago
Covington Behavioral Health Covington, United StatesOverview: · Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. · Flexible Scheduling Model · FT Days and Nights Available · Rate $34 - $42 per hr · Competitive Pay with Shift Differentials on Nights and Weeke ...
Customer Account Coordinator - Bogalusa, United States - International Paper
Description
Position Title:
Customer Account Coordinator II
Pay Rate
$47,300 - $63,000
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Salaried Full-Time
Physical Location:
Bogalusa Box Plant
The Job You Will Perform:
The Qualifications, Skills and Knowledge You Will Bring:
3 years of industry experience with a high school diploma/GED or an undergraduate degree
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
The Career You Will Build:
Sales and Leadership training, promotional opportunities within a global company
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company IP has been a good steward of sustainable practices across communities around the world for more than 125 years.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths.
We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day.
We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
The Company You Will Join:
International Paper (
NYSE:
IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world's largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.
International Paper is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment,reasonable.accommodationsipaper
or
