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Glendale

    Property Manager - Glendale, United States - raise consulting

    raise consulting
    raise consulting Glendale, United States

    4 weeks ago

    Default job background
    Construction / Facilities
    Description

    Job Responsibilities

    Manages the day-to-day operations including managing the team members, daily activities, and

    resources of the property to achieve established budgeted financial and operational goals and

    ensures that the operation of the property complies with Company policies and procedures, Fair

    Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and

    regulations governing multi-family housing operations.

     Show rental units to prospective tenants, including in-person tours, and virtual tours.

     Answer tenant phone calls, texts, and emails. Respond to tenant requests and leasing

    prospects promptly.

     Promotes resident satisfaction and retention by responding to complaints, questions,

    and requests in a timely manner, and taking appropriate action to resolve and address

    service issues. Ensures the property's maintenance team members comply with the

    Company's standards with respect to responding and completing resident service

    requests.

     Supervises property staff by interviewing, hiring, orienting, and training employees, and

    manages their performance in accordance with Company policies, values, and business

    practices. Responsible for managing a team of porters (especially for Food Hall closing

    and opening) and assistant property manager.

     Call tenants regarding past due rent amounts.

     Use Appfolio property management software to send lease applications, send lease

    documents, collect rent, and input work orders.

     Prepare monthly reports concerning leasing, property status, and any expenditures out of

    the ordinary.

     Advertise and update available rental units on the appropriate online platforms (such as

    Zillow).

     Maintain high building occupancy by managing turnover of units and minimizing time that

    a unit is vacant.

     Ensure apartment turnover is completed promptly. Provide Accounting Department with

    necessary receipts and documentation to return the security deposit within the 21-day

    timeframe under California law.

     Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and

    posted in a timely manner, and preparing and reviewing monthly financial status reports.

     Approves invoices from vendors, contractors, and service providers for payment by

    reconciling work performed or products purchase, and manages communication

    between the vendor/contractor, accounting, and the client/owner as needed.

     Process online applications by completing rental, employment, and reference verification.

     Ensure collection of rent, security deposits, and utility account numbers are provided

    before keys are issued to tenants.

     Complete a property inspection daily of structure, grounds, parking lots, garages, and

    vacant units and document in Appfolio. Create a work order for pending items from the

    inspection.

     Ensure the building is clean and maintained. Log work order in Appfolio if there is a

    maintenance issue to be addressed.

     Serve 3-Day Notices and any other delinquent or pertinent notices required by law.

     Attend court on all matters pertaining to evictions or other legal matters pertaining to the

    property.

     Conduct periodic quality checks on equipment and systems to ensure everything is up to

    standard.

     Availability after-hours as needed for emergencies.

     Assists in managing the client/owner relationship by meeting with the owners,

    conducting property tours, providing updates and information about the property's

    performance, and responding to owner requests as needed.

    Required Skills and Experience:

     3 or more years of residential property management experience required. Experience in

    commercial property management preferred.

     Word processing, basic spreadsheet, and other computer skills.

     Familiarity with Appfolio is preferred.

     Experience in personnel management, leasing practices, and property management

    practices.

     Knowledge of legal administrative procedures related to residential property

    management in the City of Los Angeles is preferred.

     Knowledge of Section 8 / affordable units is preferred, since 5 of the 200 units are deed restricted affordable units.

     Proficient in office administration tasks, including file management and correspondence

    handling.

     Excellent conflict management skills to handle tenant disputes or conflicts effectively.

     Customer service-oriented mindset with the ability to build positive relationships with

    tenants, vendors, other employees, and owners.

     This position must pass a post-offer background test.

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