- Candidates should have at least 10 years of experience in production support with strong understanding of Business Process being supported and related systems.
- Experience in setting up proactive monitoring and alerts mechanisms to identify issues proactively and minimise Business disruption.
- Ability to manage critical Incidents, support business continuity strategy, have attention to detail, perform root cause analysis and implement permanent solutions. Outstanding troubleshooting, communication, and documentation skills required.
- Ability to communicate clearly and professionally with our business partners on the status of production issues and resolution strategy. Excellent interpersonal and problem solving skills required to serve diverse customer base and deal effectively with escalating issues.
- Demonstrate ability to bring in Continuous Improvements in Business Process and Systems. Implement automation around routine/ repeatable tasks.
- Conceptual understanding of multitiered and webbased information systems architecture, infrastructure.
- Ability to navigate, influence and negotiate with all levels of the organization, business, vendors, and cross functional teams. Will require very tight integration with regional production support leads.
- Partner with Business, IS&T, BPR and other support teams to coordinate and facilitate Incident triage and managing functional escalations. Follow up on issues to ensure that rootcause and corrective action is provided.
- 7-10 years experience in leading large global technical projects.
- Bachelor's degree or equivalent work experience will be considered.
- PMI/PMP certification preferred. Experience with ITIL methodology.
-
Support Analyst
1 week ago
Valleycom Oregon, United StatesIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Support Analyst · Kent, WA, US · 30+ days ago · Requisition ID: 1076 · Salary Range: · $55,376.00 To 83,064.00 Annuall ...
-
Assoc Technical Support Analyst
1 week ago
TechAlliance of Southwestern Ontario, London Economic Development Corporation Oregon, United StatesAssoc Technical Support Analyst - Network page is loaded · Assoc Technical Support Analyst - Network · Apply · locations · Portland, OR, USA · Hoffman Estates, IL, USA · Cincinnati, OH, USA · time type · Full time · posted on · Posted 10 Days Ago · job requisition id ...
-
Support Analyst: Business Applications
1 week ago
South African National Blood Service Oregon, United StatesPerform day-to-day Tier I and Tier II support of the ICT business systems in use in the organisation by prioritising and completing work packages logged by end users. Ensure work packages are resolved effectively to ensure that the systems supported are functioning according to s ...
-
Decision Support Analyst Senior
11 hours ago
Karmanos Cancer Institute Oregon, United StatesMcLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physi ...
-
WW Ops BPR: Systems Support Analyst
1 week ago
Apple Oregon, United StatesSystems Support Analyst, Business Process Reengineering · COMPANY OVERVIEWApple is a place where extraordinary people gather to do their best work. Just be ready to dream bigThe people here at Apple don't just build products — they build the kind of wonder that's revolutionized ...
-
Fraud Support Analyst
1 week ago
First Mid Bank & Trust Rockford, United StatesPosition: · Fraud Support Analyst · Location: · Rockford, IL · Job Id: · 3592 · # of Openings: · 1 · The Fraud Support Analyst is responsible for following strategies developed to prevent, detect and mitigate fraudulent activity that has a direct impact on the customer and th ...
-
Application Support Analyst
1 week ago
Rosecrance Rockford, United StatesOur job is hope. · Join a purpose-driven community of champions. · Qualifications/Basic Job Requirements:Bachelor's degree preferred from an accredited college in the computer field or equivalent work experience in a related field. · Ability to maintain effective working relat ...
-
Application Support Analyst
1 week ago
Rosecrance Health Network Rockford, United States Full timeOur job is hope. · Join a purpose-driven community of champions. · Qualifications/Basic Job Requirements: · Bachelor's degree preferred from an accredited college in the computer field or equivalent work experience in a related field. · Ability to maintain effective working rel ...
-
Application Support Analyst
1 week ago
Rosecrance Health Network Rockford, United StatesJob Description · Job DescriptionOur job is hope. · Join a purpose-driven community of champions. · Qualifications/Basic Job Requirements: · Bachelor's degree preferred from an accredited college in the computer field or equivalent work experience in a related field. · Ability to ...
-
Application Support Analyst
2 hours ago
Rosecrance Health Network Rockford, United StatesJob Description · Job DescriptionOur job is hope. · Join a purpose-driven community of champions. · Qualifications/Basic Job Requirements: · Bachelor's degree preferred from an accredited college in the computer field or equivalent work experience in a related field. · Ability to ...
-
In-school Bcba Consultant
3 days ago
Love Your Classroom LLC Rockford, United States**Now interviewing for the School Year** · **Work during school hours Holidays and Summers off** · **Support amazing teachers** · We are currently interviewing enthusiastic BCBAs for the to serve school districts in numerous locations throughout Illinois. · Our Love Your Classroo ...
-
In-school Bcba Side Hustle
1 week ago
Love Your Classroom LLC Belvidere, United States**Now interviewing for the School Year** · **Work during school hours Holidays and Summers off** · **Support amazing teachers** · We are currently interviewing enthusiastic BCBAs for the to serve in many school districts throughout Illinois. This part-time position is located in ...
-
Research Analyst
1 week ago
Region 1 Planning Council Rockford, United StatesJob Summary. The Research Analyst performs a variety of project tasks, including, but not limited · to, the following topics areas: environment, sustainability, land use, transportation, community and · economic development, grant research and development, project management, pub ...
-
Eastern Washington University Oregon, United StatesYou are viewing a preview of this job. Log in · or register · to view more details about this job. · Our Mission: · Keep Washington Safe and Working · Our Values: · Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability · This anno ...
-
KBR Oregon, United StatesData/Configuration Management Analyst Specialist page is loaded · Data/Configuration Management Analyst Specialist · Apply · locations · Point Mugu, California · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · R · Title: · Data/Configuratio ...
-
Sr. Application Analyst
1 week ago
Henry Ford Health System Oregon, United States Full timeSr. Application Analyst - Epic Cadence | Full Time · The Senior (Sr.) Application Analyst is responsible for participating in the overall design, implementation, training, documentation, operation, and support of Clinical or Business applications and reports. This includes contr ...
-
Product Marketing Manager
1 week ago
Produktmanagement GmbH Oregon, United StatesProduct Marketing Manager Job Description Example · The following example of a job description for an experienced Product Marketing Manager assists those responsible in defining and formulating the most important information on the skills required as well as the tasks. · As a Pr ...
-
business intelligence analyst
1 week ago
Navy Exchange Oregon, United StatesJob Description - BUSINESS INTELLIGENCE ANALYST RM) · Job Description · BUSINESS INTELLIGENCE ANALYST · Job Number: · Job Number: · 240000RM · Primary Location · Organization · Organization · : · NEXCOMHQ · Pay Range · : · $59,100 to $76,293 · Job Summary: · Serves as t ...
-
Systems Analyst
1 week ago
Eptha Oregon, United StatesPUYALLUP TRIBAL HEALTH AUTHORITY, · located in Tacoma, Washington is seeking a full time Systems Analyst. This position applies comprehensive industry functional knowledge to translate business requirements into technical solutions. The Systems Analyst is responsible for a broad ...
-
Sr. IT Business Analyst
1 week ago
Washington Suburban Sanitary Commission Oregon, United StatesThis is a non-merit system, employment-at-will, long-term contract position. · The · Sr. IT Business Analyst · collaborates with business stakeholders to effectively: · Identify, document & analyze current ("As-Is") and future ("To-Be") administrative or operational business pr ...
WW Ops BPR: Senior Systems Support Analyst - Oregon, United States - Apple
Description
Senior Systems Support Analyst, Business Process ReengineeringCOMPANY OVERVIEWApple is a place where extraordinary people gather to do their best work.
Just be ready to dream bigThe people here at Apple don't just build products — they build the kind of wonder that's revolutionized entire industries.
It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Join Apple, and help us leave the world better than we found it.Imaging what you could do here At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly.
Bring passion and dedication to your job and there's no telling what you could accomplish.JOB SUMMARYWe are seeking an experienced Senior Systems Support Analyst to be responsible for the overall development and execution of the business support process/crisis management, focused on SAP, Planning, GBI and related boundary systems.
This includes working with IS&T applications, infrastructure, business and project teams to do crisis management, follow up on preventive actions, communicate down times, impact assessment, and reporting.
Key QualificationsRequired Domain & Technical Skills:
SAP SD/LOG experience and understanding of integration with external systems through EDI and reporting from EDW systems.
Preferably have experience in Supply Chain domain (OR) Preferably have experience in using/support Planning process or tools.
Preferably have worked in Service now for Incident management and can build Alerts in Service now, report sin Tableau.
Description
Act as communication hub, set up and moderate conference calls and send Global Alert.- Utilize available data to identify and highlight trends/root cause working with IS&T application teams to resolve long term or persistent problems.- Work with IS&T to provide the required management information on a regular basis indicating performance against agreed KPIs and SLA's to feed into the regular, weekly, monthly, quarterly review.
Identify opportunities for improvement to support process, using monthly ticketing reporting.- Ensure a smooth handover and implementation of new functionality, develop strong working relationships with other application support teams and participate in end-to-end Operations review and data flows across different business areas.- Ensure early engagement in the application project lifecycle process and collaborate with the project team in defining business support models consistent with defined overall production/application support strategy and approach.- Provides effective change leadership in driving continuous improvements and innovation in the business focus production support area in the BPR Operations group.- Support the business activities around New Product Introductions and major events in addition to scalability planning.
Lead system scale initiatives to prepare for high volume events and seasonal peaks.- Recommend tools and/or processes to streamline Incident and Crisis Management processes.
Seek out automation opportunities and implement automated solutions around all routine/repeatable tasks.- Manage downtime communications and business impacts (i.e. infrastructure upgrade, Disaster Recovery activities, application/systems downtime, etc).Education & Experience
Bachelors degree required:
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity.
We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
#J-18808-Ljbffr
