Guest Service Associate - Charleston

Only for registered members Charleston, United States

1 week ago

Full time

Job summary

Attend to guest needs including guest registration check-out and cashiering greet welcome guests upon arrival register guests into the computer verify reservation address and credit information promote the Guest Loyalty Program provide recognition and benefits to all present members accept payment for guests accounts both at the time of registration and at checkout maintain a house bank make a deposit accurate report of receipts daily cash checks exchange currency for guests answer phone in timely manner respond process requests for late check outs room changes lock-outs billing inquiries movie & internet issues extension of stay keep activity log updated ensure guest satisfaction utilize empowerment certificates when appropriate issue key control entrance safety deposit boxes post miscellaneous charges as requested assist handle mail facsimiles provide guest information regarding hotel facilities local attractions book reservations those who approach Front Desk.

Job description

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