Customer Service Specialist - Chicago, United States - CVR Associates

CVR Associates
CVR Associates
Verified Company
Chicago, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

In a "Call Center" environment, the incumbent assists customers by answering a high volume of calls from participants, owners, and property managers involved in the Housing Choice Voucher Program.

Provides detailed information and program guidance on any and every aspect of the program about which the participants, owners, and property managers may have an issue, concern, or interest.


Essential Duties:

  • Explains in great detail the process, status, and results of annual and interim recertifications, transfers, inspections, abatements, and other aspects of CVR's broad array of other activities associated with Voucher Services, Special Programs, Intake, and Inspections.
  • Will notify the teams of the necessity to schedule recertification appointments.
  • Gives explicit and detailed information to voucher holders as to the information that is needed for the recertification process (provides guidance to voucher holders through the recertification process); advises applicants of their status in Intake; entertains calls regarding landlord/tenant issues, and takes the necessary steps for resolution, etc.
  • Gives explicit information regarding the rent calculation process, and informs the inquiring clients as to how their specific rent calculation was determined.
  • Responding to calls from owners or property managers, the incumbent may be required to explain the "rent reasonableness" process related to rent adjustment(s).
  • Explains in detail the reason for the termination of the HAP contract, and the procedural steps necessary for reinstatement in the program.
  • Enters data and "case notes" into the company's internal systems
  • Directs nonprogramrelated questions to the appropriate department and/or party.
*_All additional duties as assigned by Supervisor_


Qualifications:

  • High school diploma or GED required. One to two years of college, business, technical school, or equivalent experience preferred.
  • A minimum of one (1) year of customer service or related experience is required.
  • Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population.

Pay:
$18.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Work setting:

  • Inperson
People with a criminal record are encouraged to apply


Education:


  • High school or equivalent (preferred)

Experience:


  • Customer service: 2 years (preferred)
  • Section 8: 2 years (preferred)

Ability to Relocate:

  • Chicago, IL 60609: Relocate before starting work (required)

Work Location:
In person
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