Jobs
>
Magstatt-le-Bas

    Customer Experience Training Supervisor - Omaha, United States - North End Teleservices

    North End Teleservices
    North End Teleservices Omaha, United States

    1 week ago

    Default job background
    Description

    Want to be a part of something big? Are you interested in igniting your career?

    If so, come join our team and unlock your potential

    Responsible for supervising customer experience staff. Trains, coaches, and mentors' employees on how to deliver the best customer experience service possible.

    Job Duties:

    • Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the North End Teleservices mission, objectives, and values
    • Plans and implements work programs and customer service activities: Works with the Customer Experience Manager to modify departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness
    • Conduct formal performance appraisals, and participate in various personnel actions, including hiring, counseling, training, promotion, discipline, and termination.
    • Assumes complex and specialized customer relation situations; takes action to resolve Customer Experience issues where appropriate
    • Prioritize, and supervise the work of the Customer Experience Team
    • Provides coaching and guidance for performance improvement and development
    • Directs and oversees the Customer Experience Training
      • Prepares concise records, reports, and other written materials
      • Plan and organize work to meet changing priorities and deadlines.
      • Establish and maintain cooperative working relationships with those contacted in the course of work
      • Identify call trends, analyze, and interpret data, to implement processes that assist in customer experience improvements
      • Make data-driven recommendations
      • Build client relationships and collaborate to help shape their customers' experience
      • Work with Customer Experience Manager on customer service initiatives
      • Identify and apply career advancement opportunities
      • Perform other duties as assigned.
    • Skills and Requirements:
      • Leadership and communication ideals and principals
      • Ability to: Supervise, assign, inspect, and evaluate the work of others
      • Communicate effectively, both verbally and in written formats.
      • Microsoft Outlook, sending and receiving emails, and using the calendar and scheduling functions effectively.
      • Establish and prioritize action items and multitask effectively.
      • Strong interpersonal skills
      • Demonstrates strong problem-solving and analytical skills
      • Communicates effectively with customers and colleagues
      • A high school diploma or equivalent is required
      • At least 5 years of customer service experience
      • At least 3 years of management experience is preferred
      Compensation:

      North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience.

      Attendance and Punctuality:

      Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
    • North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

      Proprietary & Confidential Statement: This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of North End Teleservices, LLC . No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of North End Teleservices, LLC.
    #NET #Omaha #CallCenter #NorthEnd
  • GXO

    Operations Training Supervisor

    3 days ago

    GXO Omaha, United States

    Logistics at full potential. · At GXO, were constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our ...

  • GXO Logistics

    Operations Training Supervisor

    1 week ago

    GXO Logistics Omaha, United States

    Logistics at full potential. · At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our t ...

  • GXO

    Operations Training Supervisor

    6 days ago

    GXO Omaha, United States

    Logistics at full potential. · At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On ou ...

  • GXO Logistics, Inc.

    Operations Training Supervisor

    1 week ago

    GXO Logistics, Inc. Omaha, United States

    Logistics at full potential. · At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On ou ...

  • GXO Logistics

    Operations Training Supervisor

    1 week ago

    GXO Logistics Omaha, United States

    Logistics at full potential. · At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our ...

  • The Reserves Network, Inc.

    Client Services Supervisor

    1 week ago

    The Reserves Network, Inc. Omaha, United States

    Client Services Supervisor Fantastic opportunity with a Fortune 500 company in Omaha, NE. The organization offers amazing benefits, onsite gym, and much more. What You Will Do: - Direct and train staff on their responsibilities - Supervise training a Client Service, Supervisor, B ...

  • The Marcus Corporation

    Restaurant Supervisor

    1 week ago

    The Marcus Corporation Omaha, United States

    To ensure departmental success with continued on-going training, motivation of staff, maintaining a high level of service standards to ensure guest satisfaction. ESSENTIAL FUNCTIONS: 1. Ability to perform all positions including server, cashier, and Restaurant Supervisor, Restaur ...

  • Hilton Hotels & Resorts

    Night Audit Supervisor

    1 week ago

    Hilton Hotels & Resorts Omaha, United States

    Responsible for the efficient operation of the hotel's night auditing process. Assist the Accounting Manager in any way deemed necessary for the efficient overall operation of the Finance Department. · . Essential Functions: · . Hire, train, superv Audit, Supervisor, Guest Servic ...

  • Nebraska Medicine

    Ambulatory Supervisor

    1 week ago

    Nebraska Medicine Omaha, United States

    Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. · Shift: · First Shift (United States of America) · Ambulatory Supervisor - HIV Specialty Care Clinic · Shift Deta ...

  • Westmont Group

    Part Time Front Desk Agent

    1 week ago

    Westmont Group Omaha, United States Part time

    JOB SUMMARY · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. · ESSENTIAL JOB FUNCTIONS · This descript ...

  • JD Sports

    JD Store Management

    1 week ago

    JD Sports Omaha, United States

    JD Sports - JR [ASM / Store Supervisor] As an Assistant Store Manager and Supervisor at JD Sports, you'll: Support the Store Manager in all aspects of daily execution of customer service, sales, and development of personnel; Train and coach store associates to promote and execute ...

  • Lifetime Fitness - Life Time, Inc.

    aquatics supervisor family swim

    1 week ago

    Lifetime Fitness - Life Time, Inc. Omaha, NE , USA, United States

    As the Aquatics Supervisor, you will enjoy working in a fast-paced environment. You will help members improve their swimming in our state-of-the-art recreational and lap pools, both indoors and out. This position assists in managing and training all Aquatics, Supervisor, Family, ...

  • University of Nebraska Medical Center

    Dispatch Supervisor

    1 week ago

    University of Nebraska Medical Center Omaha, United States

    Requisition Details · GENERAL REQUISITION INFORMATION · EEO Statement: · UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities. · Location · Omaha, NE · Requisition N ...

  • Greater Omaha Packing

    Occupational Health and Safety Specialist

    1 week ago

    Greater Omaha Packing Omaha, United States

    The EHS Specialist is responsible for developing, implementing, and maintaining occupational health and safety programs to ensure a safe and healthy work environment. This includes conducting inspections, audits, and investigations to identify hazards, implementing preventive mea ...

  • JBS USA

    maintenance trainer

    1 week ago

    JBS USA Omaha, NE, United States

    Job Title: Maintenance TrainerLocation: Omaha, NEReporting to: Maintenance Training Supervisor Essential Job Functions:Manage the maintenance training program instructing assisting all new maintenance employees and ensuring that each employee is able to satisfactorily demonstrate ...

  • Lineage Logistics

    Warehouse Supervisor

    2 weeks ago

    Lineage Logistics Omaha, United States

    Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness. Manage operational procedures to include the incoming and outgoing shipments, handle the organization of merchan Warehouse Supervisor, Warehou ...

  • Journeys

    Store Manager

    1 week ago

    Journeys Omaha, United States

    Journeys - Westroads Mall [Store Supervisor] As a Store Manager at Journeys, you'll: Meet and exceed personal and store sales goal and standards of performance; Assist in recruiting and hiring of high caliber employees with in store needs; Assist in training and developing a succ ...

  • Pancreatic Cancer Center of Excellence

    Histology Technologist

    1 week ago

    Pancreatic Cancer Center of Excellence Omaha, United States

    The Omaha-based Pancreatic Cancer Center of Excellence, under the leadership of Dr. Sunil Hingorani MD PhD, seeks to attract a seasoned Histotechnologist to add research and management depth, complementing both its Wet Lab and Patient Clinic. Dr. Hingorani has a storied 30+ year ...

  • Sunglass Hut

    Store Manager

    5 days ago

    Sunglass Hut Omaha, United States

    Sunglass Hut [Store Supervisor] As a Store Manager at Sunglass Hut, you'll: Develop the stores strategic plan to achieve financial results; Drive sales by continually identifying opportunities to achieve both personal and store goals; Lead by example by coaching, developing, ment ...

  • Zales

    Store Manager

    1 week ago

    Zales Omaha, United States

    Zales - Westroads Mall [Store Supervisor] As a Store Manager at Zales, you'll: Direct the daily operation of assigned Store to achieve sales and profit through leadership and training; Be responsible for the operation, staffing, recruiting, succession planning and sales leadershi ...