Embedded Account Manager - Tempe, United States - Cobalt Robotics

Cobalt Robotics

Verified Company

Tempe, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

At Cobalt Robotics, our indoor robots work together with human operators to keep our customers safe.

We patrol 24x7 to help prevent break-ins and give our customers visibility over their space, their assets, and their data.

Cobalt's team comprises renowned technologists and security professionals and is backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue.

In 2019, the Silicon Valley Business Journal and the San Francisco Business Times recognized Cobalt as one of the Best Places to Work.

About The Role

Compensation:
$100,000 annual salary.

Duties and Responsibilities:

Lead a team of analysts and operators in a Global Operations Center
Deliver worldclass service and support for our internal customers
Be responsible for accurately and consistently identifying, tracking, and reporting risk event information in a timely manner
Coordinate and lead staffing of 24/7 operations
Execute the travel risk management program to include monitoring, alerting, briefing, and support
Be responsible for global incident and emergency management
Be responsible for centrally managing access, video, environmental sensors, and associated alarms across the enterprise
Manage relevant training, drills, process improvement and program development to meet client objectives
Produce and deliver regular and ad hoc briefings

Requirements:

You have a bachelor's degree or equivalent work experience within a Global Security Operation Center, to include the Everbridge Suite, Anvil, and Genetec
You have exceptional leadership skills and the ability to motivate and influence team members and crossfunctional partners positively
You have experience managing access control, video surveillance, communications/radio, mass notification, and risk monitoring systems
You are driven with a strong bias for action and have demonstrated experience in setting and achieving aggressive performance objectives
You thrive at mentoring teams through high operating tempo, stressful, and demanding conditions
You are resilient and able to adapt to dynamic and highstress situations quickly
You have excellent critical thinking skills, strong attention to detail, and the ability to forecast second and thirdorder effects of actions
Flexible scheduling environment (may need to work nights, weekends, and holidays) as operational needs dictate
You have exceptional written and oral communication skills and are able to communicate at the appropriate level for a given audience13 years people management experience
Understanding of bestinclass standard operating procedures and technology for global security operations
Strong customer advocacy skills this is an embedded role and should be "client first"
Strong interpersonal skills
Integrity and professionalism
Excellent communication and diplomacy skillsAbility to go deep and wide and do the job your team does, as well provide executive reporting to leadership based on program performance and escalating appropriately

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.