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Fort Lauderdale

    Regional Operations Manager - Fort Lauderdale, United States - Test Account

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    Description

    2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America.

    The Regional Operations Manager - Care role is responsible for managing Samsung authorized service locations in a predefined geographical territory. This role offers consistent support to these servicers ensuring end user customers needs are fulfilled.

    A Day in the Life as a ROM - Care Includes:

    • Store assessments
    • In-depth report on front of house, back of house, branding, inventory management
    • Customer interactions
    • Investigating escalations
    • Establish and maintain relationship with service locations to enhance overall operations of the program
    • support any cross-functional support lines of business such as Field Service Support (Tech Support)
    • provide additional ticket and technical support to Samsung authorized servicers
    • Account management
    • Network management

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