- Store assessments
- In-depth report on front of house, back of house, branding, inventory management
- Customer interactions
- Investigating escalations
- Establish and maintain relationship with service locations to enhance overall operations of the program
- support any cross-functional support lines of business such as Field Service Support (Tech Support)
- provide additional ticket and technical support to Samsung authorized servicers
- Account management
- Network management
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Operations Manager
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Regional Operations Manager - Fort Lauderdale, United States - Test Account
Description
2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America.
The Regional Operations Manager - Care role is responsible for managing Samsung authorized service locations in a predefined geographical territory. This role offers consistent support to these servicers ensuring end user customers needs are fulfilled.
A Day in the Life as a ROM - Care Includes: