Event Technical Supervisor, Audio Visual- Jw - Marco Island, United States - Encore Global

Encore Global

Verified Company

Marco Island, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

**Position Overview

Must have technical audio, video, or lighting experience**:

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities
Equipment Operation

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.

Training/Staff Development

Assists in training technicians on all floor activities and on hotel and Encore service expectations.
Serves as a mentor for new hires.
Models and reinforces a positive working environment centered around company values.

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Ensures the equipment sheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (example = banquet event orders or preevent conferences)

Equipment Maintenance

Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications:

Bachelor's degree is preferred.
35 years of customer service or hospitality experience is preferred.
35 year of audio visual experience is required.
Internal applicants MUST be Technical 1Star Certified before applying. External applicants will validate and achieve their Technical 1Star Certification within 60 days of start date.
Knowledge of technical theory.
Advanced problem solving skills.
Lifting 50 Lbs.
Experience leading workflow and team members.
A valid driver's license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.

Competencies:

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Physical Requirements:

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequency options consist of:
_Continuously, Frequently, Occasionally and Never._

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency
Sitting

2-3 Hours

Lifting lbs*Continuously

Standing

4-5 Hours

Lifting lbs*Frequently

Walking

4-5 Hours

Lifting lbs

Occasionally

Stooping

2-3 Hours

Lifting Over 100 lbs

Occasionally

Crawling

2-3 Hours

Kneeling

2-3 Hours

Carrying Requirements

Frequency
Bending

2-3 Hours

Carrying lbs*Continuously

Reaching (above your head)

2-3 Hours

Carrying lbs*Frequently

Climbing

0-1 Hours

Carrying lbs

Occasionally

Grasping

4-5 Hours

Carrying Over 100 lbs

Never

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency
Close Vision

Continuously

Pushing/Pulling lbs*Continuously

Distance Vision

Continuously

Pushing/Pulling lbs*Frequently

Color Vision

Frequently

Pushing/Pulling lbs*Frequently

Peripheral Vision

Occasionally

Pushing/Pulling Over 100 lbs

Occasionally

Depth Perception

Frequently

Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Work Environment

Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand