- Community-focused Provider of Quality Healthcare Products
- We are dedicated to providing quality, innovative healthcare products to the communities we serve.
- Patients are at the center of what we do
- We believe our first responsibility is to the patients, caregivers and care professionals we serve. Our
- Employees are Key to Our Success
- Our dedicated employees enable us to grow and succeed in the ever-changing health care arena.
- Expert Guides and Caring Professionals
- Our knowledge and determination enables us to provide expert guidance and efficient solutions, in the ever-changing healthcare arena.
- Field inbound customer communications, promptly responding to inquiries and resolving issues effectively.
- Keep customers informed about the status of inquiries and orders.
- Process customer orders received through various channels, verifying accuracy and completeness of order details.
- Check inventory availability and allocate items for fulfillment.
- Initiate fulfillment process, arrange shipment logistics, and provide customers with order tracking information.
- Issue return authorizations and manage returns, refunds, or replacements.
- Maintain accurate records in the system for all orders, transactions, and communications.
- Conduct outbound calls and reviews of client Electronic Medical Records to update recurring orders for existing patients, ensuring attainment of required documentation for coverage.
- Manage reoccurring order updates for enteral products, wound care products, ostomy, urological, and trach products, ensuring attainment of required documentation for coverage.
- Build client relationships and conduct necessary research for uncovering new patients, and insurance coverage opportunities.
- Assist in preparing quotes, product specs, and other administrative tasks for customers.
- Manage and update CRM systems to ensure accurate and up-to-date records.
- Assess and qualify leads, and support sales in moving quotes, orders, and deals forward.
- Kind, friendly attitude.
- Proactive, a positive thinker.
- Energetic, with a strong work ethic.
- Organized with high attention to detail.
- Professional and courteous demeanor.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team.
- Excellent customer service skills.
- High School Diploma or GED required.
- Associate or bachelor's degree, preferred.
- 2 – 5 years of customer service experience highly preferred.
- Experience in the medical field, a plus.
- Knowledge of Medicare, Medicaid and third-party insurances, a plus.
- Competitive starting pay
- Health, Dental, and Vision Insurance
- 401K with company match
- PTO, Vacation and Paid Holidays
- $ $23.00, per hour dependent on experience
- Niagara Falls/Wheatfield, NY
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Client Services Representative - Niagara Falls, United States - Health System Service
1 week ago
Description
Company Description:Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.
At HSS, we pride ourselves on our Family First culture and our fun, good-natured, dog friendly environment. Since our humble beginnings in 1996, our medium-sized, privately owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members. We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated.
We're more than just a workplace – we're a community. Our extracurricular and team-building activities, including holiday parties, birthday celebrations, pizza parties, happy hours, and the coveted HSS Amazing Race, fostering camaraderie, and a sense of belonging. We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.
Our Mission Principles:
Customer Support & Order Management:
• Benefits
