Client Navigator - Altoona, United States - Pyramid Healthcare Inc

Pyramid Healthcare Inc

Verified Company

Altoona, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

We provide general adult and adolescent outpatient counseling, individual therapy as well as a professional outpatient group. Additionally, this location offers medication-assisted treatment, including Sublocade and MAT for pregnant women.

The Client Navigator is responsible for identifying and registering appropriate new clients and completing outbound follow up engagement calls in a timely manner.

Responsibilities:

Provides quality and efficient customer service for consumers seeking treatment for substance use within Pyramid Healthcare Inc.
Responsible for working with inpatient and outpatient teams to ensure coordination of care between levels of care and ensures a safe handoff through the referral process.
Acts as on the ground resource liaison as a client moves through the continuum.
Responsible for identifying and registering appropriate new clients and completing outbound follow up engagement calls in a timely manner.
Provides a high standard of customer service while working with qualified external providers.
Maintain census & processes referrals for HWH locations of Pyramid Healthcare Inc. (Pine Ridge Manor, Traditions and Gratitude Houses) while ensuring internal clients have priority.
Coordinates and collaborates with multidisciplinary teams for improved client care to ensure quality and comprehensive services.
Efficiently and effectively move clients through the continuum of care that best meets their needs.
Understanding and attention to Key Performance Indicators and impact on the Pyramid Healthcare system.
Other duties as assigned.

Technical Competencies:

Knowledge of substance abuse and mental health diagnosis and treatment continuum of care.
Working knowledge of the Microsoft Office suite, including Word, Excel, Power Point, Teams, Outlook as well as SmartSheets.
Excellent communication skills & effective interpersonal relationships

Education, Experience:

-
Bachelor Degree in a related field and at least 1 years of experience in substance abuse and mental health field.

Total Rewards:

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards.

We are held accountable for upholding these CORE Values
:
INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community.

DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.

COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence.
PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare's mission.

Want to know more?

_ Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer._

Education:
Required