- Interact with all guests in a fun and upbeat manner through:
- Greeting: Welcome guests in a warm and friendly manner; answer questions and help plan visits
- Cashiering: Conduct ticket transactions for all venues and provide suggestions based on age, demographics and interests; share available promotions, combos and specials
- Reservations: Provide general and event-specific information; make suggestions based on age, demographics and interests, and conduct ticket transactions to callers
- Parking: Conduct parking transactions as guests leave the parking lot.
- Develop and maintain a thorough knowledge of Science Center operations and procedures
- Monitor guest behavior, enforcing basic safety, security and emergency procedures
- Ability to manage large groups of school age children and communicate with their chaperones
- Perform other duties as required
- Outgoing, service orientated personality
- Patient, good listening, problem solving and speaking skills
- Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds
- Ability to perform job duties as part of a team without close supervision
- Perform cash and credit card transactions in an accurate and efficient manner
- Must be available to work varied hours, including weekends, evenings, and holidays
- Present a clean and professional appearance by adhering to the uniform policy
- HS diploma or GED required. Minimum of one year of college or university highly desired; area of concentration in hospitality industry, science, or education a plus
- Successful experience handling a variety of customer situations
- Cash handling, including counting down a register
- Basic ticketing system knowledge a plus
- Telephone reservation or customer-oriented telemarketing highly desired
- Basic high school mathematical skills
- Microsoft Excel and Word knowledge beneficial
- Must be able to stand or sit for prolonged periods of time
- Standard (with correction) hearing and day/night vision
- Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors.
- Must be able to lift up to 30 pounds
- Busy, and at times very loud public museum setting, with some outside parking booth responsibilities - ability to withstand loud, crowded areas.
- May be called upon for last minute shifts because of call offs or short-staffing for scheduled events
- Must be able to work in variety of environments including outside and in all weather conditions
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Guest Services Rep. - St Louis, United States - St. Louis Science Center
Description
Job Type
Part-time
Description
Guest Services Representatives provide an exceptional guest experience while greeting, making recommendations, taking phone reservations, and selling tickets. Guest Services Representatives project a professional image and proactively look for ways to make the guest experience memorable as well as quickly addressing any issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION/EXPERIENCE
Excellent oral, written communication and interpersonal skills; ability to speak any additional languages a plus
MATHEMATICAL SKILLS
$16.00 hourly
