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Customer Service Representative
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First Brands Group Llc Emporia, United StatesFirst Brands Group is the parent company of many of the automotive industrys most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operation ...
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Customer Service Representative
4 days ago
First Brands Group, LLC Emporia, United StatesFirst Brands Group is the parent company of many of the automotive industrys most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operation ...
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Customer Service Representative
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Customer Service Representative
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customer service representative
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Customer Service Representative I
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CSR-Customer Service Representative
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Assistant Clinical Director
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Peer Support Specialist
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Lineman -Journeyman
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Front Desk Agent
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Senior Purchasing Agent
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First Brands Group, LLC Emporia, United StatesPOSITION DESCRIPTION · Procure the company's finished goods, components and raw materials as required through schedule requirements or requisition specifications both domestic and imported. Obtain the best price possible, consistent with accepted industry standards, quality, serv ...
Customer Service Representative - Emporia, United States - First Brands Group, LLC
Description
Process orders, maintain customer records, prepare correspondence, and ensure orders are processed on-time and in-full.
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES
Responsible for customer orders; manual and EDI order entry, validation, and maintenance
Communication with internal/external customers to ensure effective relations
Maintain customer records in designated company systems; including customer notes, doc text, tax codes, addresses, sales part cross reference, lead-times, order confirmation set-up, ship notification set-up
Ensure all orders are processed on-time and all exceptions are reported to the sales teams
Assist accounting with information in regards to claims and fines
Run and review daily reports on order status
Obtain information from customers on requested RMA s to send to accounting for processing
Organize (file/scan) all CSR documents
Obtain customer guides
Document customer complaints to present to supervisor
Responsible for special projects as assigned by management
Promotes and maintains 6S principles throughout the facility
EDUCATION & EXPERIENCE
High school diploma or equivalent, or one to three years experience in customer service, or an equivalent combination required