Customer Service Representative - Emporia, United States - First Brands Group Llc

First Brands Group Llc Emporia, United States

2 weeks ago

Description

Process orders, maintain customer records, prepare correspondence, and ensure orders are processed on-time and in-full.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES

Responsible for customer orders; manual and EDI order entry, validation, and maintenance

Communication with internal/external customers to ensure effective relations

Maintain customer records in designated company systems; including customer notes, doc text, tax codes, addresses, sales part cross reference, lead-times, order confirmation set-up, ship notification set-up

Ensure all orders are processed on-time and all exceptions are reported to the sales teams

Assist accounting with information in regards to claims and fines

Run and review daily reports on order status

Obtain information from customers on requested RMA s to send to accounting for processing

Organize (file/scan) all CSR documents

Obtain customer guides

Document customer complaints to present to supervisor

Responsible for special projects as assigned by management

Promotes and maintains 6S principles throughout the facility

EDUCATION & EXPERIENCE

High school diploma or equivalent, or one to three years experience in customer service, or an equivalent combination required

COMPETENCIES (Knowledge, Skills, Abilities)

Must be able to transfer knowledge of policies and procedures

Excellent communication (written & verbal), customer relations, interpersonal, time management, and organizational skills required

Computer literacy, Microsoft Office products required

Some travel may be required

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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