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    Technical Support Service Desk - Plano, United States - InfiCare Technologies

    InfiCare Technologies
    InfiCare Technologies Plano, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Technical Support Service Desk

    Location: Plano TX

    Duration: X Months Contract on Mphasis Pay Roll

    Job Description:

    Candidates with a minimum X years of Service Desk experience Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.

    Job responsibilities would include inbound & outbound calling, responding on emails and triaging technical and non-technical queries or complaints related to migration of applications.

    Technical Skills:

    • Should have working knowledge and understanding of various Operating Systems (Unix/Windows), Middleware, Desktop, Laptop, VPN, APIs and FTP.
    • Should have the ability to triage technical and non-technical client queries, read verbose logs, for IPs, URLs, etc.,
    • Good to have understanding of
      • Transmissions, firewalls, protocols, and security
      • Various FTP communication technologies
      • FTP transport and payload security technologies
      • Cryptography settings (ciphers, KEX, HMAC)
      • Application and system logs

    Skills:

    • Effective business communication skills
    • Active listening and probing skills
    • Navigate through ticketing tools, procedures and knowledge base articles.
    • Receptive for feedback and willing to learn
    • Positive attitude and team player
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