Employee Relations Manager - Boston, United States - Chewy

Chewy

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Opportunity:

As an
Employee Relations (ER) Project Manager, you will be part of Chewy's ER Center of Excellence (COE), which provides specific expertise in employee relations, investigations, and risk management for one of the fastest-growing and most dynamic companies in e-commerce today.

This unique role will focus on conducting fair, unbiased, and consistent investigations in response to a wide range of team member issues and escalations while partnering with Chewy's legal team on employee concerns that pose a high risk to the Company.

In addition, this role will provide programmatic and project support related to ER standard work. This work includes proactive and ongoing growth initiatives that build the evolution of this COE at Chewy.

This dynamic opportunity combines your expertise in conducting employee relations investigations with leveraging HR program and project management experience to support a portfolio of ER projects.

You will be able to focus on a customer-first approach, accelerate time, and thrive in a fast-paced business environment.

What You'll Do:

Complete employee relations investigations, including conducting interviews, gathering evidence, and making recommendations for resolution while ensuring investigations are conducted impartially, confidentially, and in accordance with company policies and legal standards
Provide recommendations for the appropriate course of action based on the outcome of investigations
Use excellent interviewing, interpersonal, and documentation techniques and utilize the designated online case management tool (Ethics Point) for reporting, documenting, and tracking investigations
Partner with the Legal team for issue escalation and training HR team members in conducting thorough investigations in compliance with company policies and procedures
Support and help drive program and project work related to the expansion and growth of the COE
Support the evolution and improvement of the ER standard framework (process, tools, guides, training, etc.) for managing internal allegations and claims for conducting, appropriately reporting, and documenting investigations and other employee relations matters
Track and analyze employee relations metrics, trends, and outcomes, preparing regular reports and presentations for HR leadership and senior management to inform decisionmaking and drive continuous improvement
Support the development and delivery of training programs on employee relations topics, such as conflict resolution, effective communication, and diversity, equity, and inclusion
Provide coaching and support to managers on managing employee relations issues proactively
Serve as a point of contact for projectrelated inquiries and communications; Liaise with internal stakeholders and project partners to ensure smooth project implementation
Ensure HR projects comply with relevant laws, regulations, and company policies. Stay informed about changes in HR regulations and best practices
Develop and implement strategies to enhance employee relations, foster open communication, and promote a positive work culture
Collaborate with HR leadership to align employee relations initiatives with organizational goals
Uphold the highest level of accountability and maintain credibility throughout the organization, ensuring strict adherence to the integrity of and sensitivity in handling all aspects of private data and confidential matters

What You'll Need:

Bachelor's degree in human resources, employee relations, or other related field
5+ years of progressive employee relations experience, including experience in conducting workplace investigations
Previous experience in an international ecommerce, distribution, or fulfillment center organization or experience in the veterinary or pharmaceutical industry is a plus
Vast knowledge of federal and state employment law (i.e., Wage and Hour regulations, state leave regulations, ADA, FMLA, etc.), as well as Labor Relations and standard methodologies in conducting workplace investigations
Experience working with HR information systems (i.e., Workday) and investigation case management software (i.e., Ethics Point)
Exceptional interpersonal and communication skills with the ability to effectively engage and influence stakeholders at all levels
Demonstrated ability to use sound judgment and handle complex or volatile situations/individuals effectively and to mediate in situations where required
Experience creating and conducting training related to ER investigations and compliance, driven by investigative best practices and company policies and procedures
Proven ability to manage and prioritize multiple projects simultaneously, both independently and collaboratively, in a fastpaced environment with high attention to detail, reliability, and efficiency
Excellent analytical and problemsolving skills with a keen attention to detail
Ability to interface and partner with