Echo Global Logistics - Chicago, United States - RippleMatch Opportunities

RippleMatch Opportunities

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This role is with Echo Global Logistics. Echo Global Logistics uses RippleMatch to find top talent.

Echo is seeking an innovative Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

Responsibilities:

Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.

Manage existing key account relationships and offer solutions based on shipping patterns and needs
Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
Proactively communicate any issues to the client
Ensure accuracy and timeliness of billing while proactively notifying client of any changes
Gain competency with Echo's technology and educate clients on the benefits of leveraging it
Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

Qualifications:

Bachelor's degree
New graduate or 12 years of customer service experience in a business services environment
Strong communication skills, both written and verbal
Calm under pressure
Superior business acumen
Knowledgeable on relevant modes of transportation
Team player mentality

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.

The noise level in the work environment is typical of that of an office with an open seating floor plan.

The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #LI-RJ1_