- Take ownership of the tickets assigned and troubleshoot production issues within agreed upon timelines
- Review operational health parameters including volume trends, resolution trends, aging of issues, speed of answer and mean time to resolve, project capacity requirements
- Prepare Root Cause Analysis report for all critical issues.
- Support Production Validation
- Own communication of Incidents and resolution to Client Manger and Cognizant leadership
- Identify opportunities for automation and reduction of manual efforts
- Identify opportunities for improving application monitoring and alerting.
- Ensure the documentations like SOPS, Application handbooks etc are kept up to date
- Assign tickets to support analyst post initial analysis and make sure tickets resolved based on timelines
- Creates impact analysis report for the interface fixes
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Senior Lead Developer - Atlanta, United States - Cognizant North America
Description
Senior Lead DeveloperThe Role:
Cognizant is looking for an experienced and innovative Lead Developer to serve our diverse base of global clients. As a member of our team, you will build cutting edge, cloud-based software that powers modern business. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team.
Similarly, the ideal candidate is an expert engineer who values the "team", drives continuous improvement and is unafraid to challenge the legacy status quo with creative cloud-based solutions.
Responsibilities:
Google Cloud Platform
Java ,Sprint Boot, Node JS.
Mobile Platforms (iOs, Android)
Unix, AI/ML, Cassandra, Redis, Akamai
Databases:
Cloud Spanner, BigQuery, Oracle, DB2, MySQL, Solar, BigTable
Splunk, Dynatrace
Adobe Analytics, Tealium, Adobe Test and Target
Location:
Atlanta, Georgia
Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Why Choose Cognizant?
It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry.
Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team.
You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies.
If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from youAbout Cognizant
Cognizant is an equal opportunity employer provider and committed to creating a diverse environment.
Headquartered in the U.S, Cognizant is a member of the S&P-500, Nasdaq-100, Fortune 200, and recently ranked as the #1 Fastest Growing "All Star" by Fortune Magazine.
Cognizant demonstrates a highly flexible business model, a detailed global delivery network, and deep domain expertise to deliver to a long list of outstanding companies that are leaders in their own space.
Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.Apply today
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
May
About Cognizant
Cognizant (Nasdaq-100:
CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital ator follow us
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please emailwith your request and contact information.
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