Director, Retail - New York, United States - Away

Away

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We believe in being intentional about our approach to modern work.

Our hybrid model drives our commitment to fostering an environment that empowers, enables, and supports our workforce to do their best work with in-person moments that matter.

The Director, Retail & CX Education role reports to the Director, People Strategy, and
will require an in-office presence for critical moments as well as visits to our store teams, as defined by the hiring manager.

What you'll do as the Director, Retail & CX Education:

Build a learning and development philosophy that drives knowledge sharing between our corporate and customer-facing teams to ensure a seamless, brand-led customer experience—both in stores and online
Partner across the organization to bring key insights, product knowledge, and brand voice to all learning and development strategies, training materials, and ways of working for our customer facing teams
Identify knowledge gaps and enact a training roadmap that betters business performance and strengthens the customer experience
Use key performance indicators (e.g., CSAT, NPS, Conversion) to guide and monitor the direction and success of the training program, adjusting the program as necessary in a timely manner
Establish an engaging and inclusive learning environment by implementing training methodologies that promote a consistent learning experience while taking into account diverse learning styles.
Oversee and manage the development of the retail and CX training programs that deeply understand the nuances of each environment
Manage a team of CX and Retail trainers, ensuring alignment with a common strategy and training methodology

Who you are:

Minimum of 7 years of relevant experience in learning & development for customerfacing teams; retail training experience is strongly preferred but not required
Minimum of 3 years of experience managing a team
Knowledge of Learning Management Systems and experience with Lessonly preferred
Experience building blended learning programs focused on product knowledge, soft and jobspecific skills, and virtual or instructorled training
Experience working with a brandled company, with a keen understanding of the impact of brand voice and presence on customerfacing teams
Storyteller with strong communication, project management, and problemsolving skills, with the ability to work collaboratively across multiple departments and geographies
Strategic thinker as well as a doer; you can think bigpicture and roll up your sleeves to get the job done, focusing your and the company's resources on efforts that add significant strategic value and longterm advancement to our business goals
Highly organized selfstarter; you can work independently and recommend/initiate projects with mínimal direction
Relationship builder and trusted advisor; you have a proven ability to partner with internal stakeholders on training strategy and execution
Team player with a "no task is too small" attitude
Enjoys working in a fastpaced and everchanging environment
Passionate about transforming travel (but that's a given)

Compensation Package:

Salary Range: $160, $170,000.00 annually
This role is eligible to participate in Away's Annual Company Performance Bonus Plan, the terms of which are determined on an annual basis at the discretion of the company
Equity Grant: commensurate with level determined at the discretion of the company
Benefits Overview:
Medical, Dental and Vision insurance
Life and AD&D insurance
401(k) with a company match
Flexible spending, health savings and commuter benefits
Paid Time Off (vacation, personal well being, volunteer, paid holidays, floating holidays, bereavement and jury duty)
Paid Parental Leave, Short & Longterm disability
Product stipends and recognition awards

About Away:

You'll love working at Away because:

We travel. We encourage you to take time to recharge outside of the office. You'll have generous PTO to explore new places and access to Away products to ensure your travels are seamless.

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We're not just employees. We're people. We deeply value the talent our team brings to the table, and believe that fair and equitable total rewards packages are part of our commitment to everyone who works here. We offer insurance coverage (health, vision, and dental), tax savings plans for retirement, dependent care, commuter benefits, generous and inclusive parental leave, and a stocked kitchen.
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We'll invest in your career. Our company's growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities, as well as access to one-on-one professional coaching services, so we can support you as the company's needs evolve.
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We're creating an environment where everyone can thrive. Our customers are global and diverse, so we're building a team tha