Resident Maintenance Technician Team Lead - Locust Grove, United States - KNAPP Inc

KNAPP Inc

Verified Company

Locust Grove, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

KNAPP Inc

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores.

We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain.

Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA.

KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers.

We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future Join us and see how you can help change the world For more information, visit

WHAT YOU GET TO DO

Be a team member providing firstclass maintenance support to our customers; on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at our customer's locations.
The Resident Maintenance Technician Team Lead will be eager and determined to succeed, though safety conscious in all activities undertaken, and will own problems and see them through to successful completion.
The Resident Maintenance Technician Team Lead may be required to respond to emergency calls. Weekend work may be required and will be structured to provide forward planning.

Essential Functions and Responsibilities:

Respond to emergency calls at Customer sites
Safety conscious in all activities
Track and record any and all problems and see them through to a successful completion
In conjunction with the Customers onsite maintenance department, provide a firstclass response to Customer, ensuring a firsttime right policy
Provide emergency breakdown and specialized maintenance support
Set up and calibrate precision automation equipment
Create strong, effective working relationships with our Customer and their operational agents to enable Knapp to provide firstclass service
Achieve performance in terms of expected output, speed of response, qualityofrepair, and standards of workmanship
Training of customer's maintenance team, as required
Expertise in the installation of conveyor and precision automation equipment
Maintain quality of service by ensuring quality communications with Customers
Ensure that reports are wellwritten and legible
Execution of site quality procedures, safety procedures, and any statutory procedures
Regular meetings with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager, as applicable, to discuss activities and progress. Otherwise, provide that information to the Resident Business Manager.
Provide specialized maintenance service support for the Customer's installed system
Ensure that all spare parts usage issues are logged appropriately and promptly with the Customer and Knapp spare parts team or CMMS, if available
Ensuring proper care and maintenance of the tools and equipment supplied
Provide flexibility and the best useofskills and capabilities
Ensure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to Knapp on biweekly basis, for approval
Provide mechanical stripdown/reassembly, basic field wiring, machine calibration, and system testing, as needed
Working against a timeframe to complete reactive repairs
Interact with onsite management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner
Show handson ownership of issues to achieve a timely resolution
Interpret and work with electrical circuit diagrams
Utilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessments
Mechanical aptitude including reading assembly drawings
Operate hand tools, and disassemble and assemble parts onto equipment
Follow set up instructions, assembly drawings, and check lists
Attention to detail and exceptional followup skills
Excellent communication and customer service skills for both internal and external customers
Computer literate with basic Microsoft Office skills
Willing to learn and adapt to changing role requirements
Appreciation of cultural diversity
Performs other duties, as required