Client Results Associate - Scottsdale, United States - Liveops Agent Services, LLC

Liveops Agent Services, LLC
Liveops Agent Services, LLC
Verified Company
Scottsdale, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Are you passionate about providing top-notch support? Liveops is seeking a dedicated individual to be the cornerstone of our agent community's success.

As a Client Results Associate, you will be the heartbeat of our operations, offering the first line of support to our independent agents and playing a pivotal role in their business triumphs.

If you're a self-starter with a customer-centric mindset and a knack for problem-solving, we want you on our team.

The
Purpose of Your Role

The
Qualifications We're Looking For

  • High School Diploma, GED or equivalent experience.
  • 1+ years of contact center/BPO experience or comparable customer servicerelated work experience.
  • Mastery of computer basics with an understanding of Microsoft products to include Outlook, Word, Excel, and PowerPoint.
  • Ability to type 35+ words per minute.
  • Strong and stable internet connection is required. Internet speed of 100 Mbps download and Mbps upload.
  • Comfortable preparing, presenting and hosting sessions for both small and large audiences.
  • Excellent oral and written communication skills.
  • Assist independent business owners in developing their skills, achieving business goals and meeting program requirements.
  • Proactive, adaptable, ability to implement guidance and can work with a sense of urgency while keeping a strong attention to detail.
The
Competencies You Bring

Attention to detail

  • Adaptability
  • Customer Focused
  • Communication Skills
  • Quality Orientation
The
Value You Deliver

  • Demonstrates a high level of customer experience to support the Agent community
  • Team player with the ability to collaborate with crossfunctional teams
  • Highly motivated selfstarter with a cando attitude
  • Capable of utilizing provided resources to assist the Agent community
  • Ability to recognize trends within the Agent community and quickly escalate concerns for effective resolution
  • Partner with program and crossfunctional teams to support the growth of the client business and the Agent community
  • Deliver a consistent, excellent customer experience to the Agent community by personalizing interactions and showing empathy in every Agent engagement
  • Provide realtime support to Agents by utilizing resources to quickly answer oncall questions
  • Promote active Agent engagement through motivation and education and advancement by diagnosing, troubleshooting, and resolving Agent issues via both oncall and offcall communications while adhering to Liveops compliance standards
  • Actively contribute to Agent retention by utilizing current and new support tools
  • Monitor contacts to identify agent performance and contact trends
  • Pointofcontact to Agent community through the facilitation of sessions, office hours, reach out calls, and daily/weekly communications
  • Assist the Brand Specialist with QA specific areas and communication as needed.

Essential Job Functions


Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.


  • Ability to work in front of the computer for long periods of time.
  • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.
  • Ability to lead and/or participate in virtual meetings in a distractionfree environment with a willingness to participate on camera for both internal and external meetings, as needed.
  • Ability to adapt to rapidly changing business requirements and priorities.
  • Ability to work independently and meet deadlines.

About Liveops:


Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs.

This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers.

We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you're part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements


Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.


Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals
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