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Westfield

    Applications Engineer/HVAC Technical Support - Westfield, United States - Mestek, Inc

    Mestek, Inc
    Mestek, Inc Westfield, United States

    2 weeks ago

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    Description

    Scope of Position:


    Responsible for having a deep and technical understanding of Mestek designed controls, their associated HVAC products, our customers' applications, and for using this understanding to assist the MTI Controls Group by providing technical support, driving product definition, and taking the Company and its products to market.

    Also responsible for verifying proper control operation, maintaining product documentation, and extending the Company's competitive advantages through product and technical training.


    Essential Duties and Responsibilities:
    Provide technical support for customers and representatives

    Maintain an expert level of product knowledge and application

    Create and maintain operation manuals and application documentation

    Collaborate with the Engineering team to identify issues and opportunities

    Correct application issues with hands-on job site visits

    Resolve customer application problems in a timely manner

    Perform other similar or related duties as required or requested


    Position Requirements:
    College degree or a Tech School certificate in HVAC

    Knowledge of the operation of HVAC products and applications

    Familiarity with communication protocols commonly used in the HVAC industry (BACnet, LonWorks, Modbus, N2)

    Experience with relay logic and analog control signals: 0-10V, 4-20mA

    Ability to use computer software including Word, Excel, Outlook, and PowerPoint

    Excellent interpersonal skills and the ability to collaborate with a diverse range of professionals

    Ability and willingness to work directly with customers on resolution of complex technical issues

    Well-organized and self-motivated with excellent analytical and communication skills

    Excellent public speaking and presentation skills

    Ability to travel nationally on an as-needed basis
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