IT Support Associate - Aurora, United States - HelloFresh

HelloFresh

Verified Company

Aurora, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions.

Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams.

Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents.

So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options.

The HelloFresh Group now includes our core brand, HelloFresh, as well as:
Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Location: Aurora, IL

Reports to:
Warehouse IT Manager

Job Description:

The Associate will operate as the main technical resource onsite and provide IT support for warehouse facility users.

As an essential part of the US Warehouse Support Team, responsibilities include supporting end users workstation hardware/software, mobile device management, printers, basic network troubleshooting, user onboarding and training.

You will...

Provide onsite and remote resolutions of common hardware/software computing issues.
Maintain hardware through inperson and depotbased repairs.
Report to Manager to support and enhance end user experience.
Image and deploy newly acquired hardware to the appropriate department.
Act as point of contact for other department's technical requests.
Provide training to users on new hardware and software when required.
Troubleshoot android based tablets and mobile devices.
Monitor hardware and software asset management.
Conduct ongoing evaluation and improvement of existing support processes and policies.
Participate in after business hour support for critical incident escalations.
Assist other local area locations as necessary.

You are...

Datadriven you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decisionmaking
Intellectually curious you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
Detailoriented you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
Agile you thrive in fastpaced and dynamic environments and are comfortable working autonomously
A critical thinker you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
An excellent communicator able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
Collaborative you enjoy working crossfunctionally with various teams to gather key inputs, and are able to work well with diverse opinions
Dedicated to providing the best possible experience for the HelloFresh customer

You have...

Minimum 3 years of experience in a technical support or helpdesk role working with onsite and remote users for PC/ Mac, software and hardware is required.
Experience with android tablets, RF equipment and printer support (Zebra printers preferred).
Warehouse or Field Service IT support experience is preferred.
This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
Prolonged periods of working at a desk and on a computer
Reading information on a computer screen and inputting data into a computer system

You'll get

Competitive Salary & 401k company match that vests immediately upon participation
Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off

- $0 monthly premium and other flexible health plans

Amazing discounts, including up to 75% off HelloFresh subscription
Emergency child and adult care services
Snacks & monthly catered lunches
Collaborative, dynamic work environment within a fastpaced, missiondriven company
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors._

Illinois Pay Range
$63,750—$85,000 USDAbout HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action from dev