Na Head Supplier Desk Associate - Boston, United States - Wayfair

Wayfair

Verified Company

Boston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We're seeking highly analytical, passionate, and self-motivated individuals to join our Partner Desk team.

"The Desk" drives critical components of Wayfair's supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfair's vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base.

As an associate on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology

More specifically, in this role, you'll engage daily with our ever-growing supplier base (20K suppliers driving +$10BN in revenue) and execute projects that feed our group's strategic priorities (like developing a training curriculum to support new teammates, identifying process improvement opportunities, and collaborating with our tech team to enhance our supplier facing platforms.

What You'll Do

Act as the goto person for our suppliers as they resolve daytoday issues, and provide support by training and educating them on the use of Wayfair tools
Work effectively across our global team to ensure efficient collaboration
Build rapport with our suppliers and internal stakeholders
Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities

What You'll Need

13 years of Ecommerce, corporate retail, management consulting, tech, sales, support or general account management experience preferred
Articulate and persuasive communication skills, both written and verbal
A track record of successful project and relationship management skills
Innovative problemsolving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
Ability to multitask and thrive in a fastpaced environment
Proven ability to quickly get up to speed
Growth mindset and enthusiasm about professional development

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