Plumbing Dispatcher - Ventura, United States - Elite Rooter

Elite Rooter

Verified Company

Ventura, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for an experienced Dispatcher to add to our team.

If you are looking for a position at a fast-paced growing company, then this is the job for you

Duties/Responsibilities:_
Schedules drivers for jobs, selects most efficient routes for each driver.
Oversees equipment availability; assigns drivers, and trucks.
Evaluate customer calls and assign the best technician to each service appointment.
Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
Relay accurate information to technicians, ensuing proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field
Maintains and reviews billing and operation records; monitors daily logs.
Oversees maintenance and repair schedules for vehicles.
Performs other related duties as assigned_
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting Company
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician's progress.
Follow up on leads and unsold work from our technicians.
Required Skills/Abilities:_
Excellent verbal and written communication skills.
Strong organizational skills to prepare and assign routes.
Basic understanding of geographical area and mapping programs to facilitate efficient routing.
Proficient with or able to quickly learn dispatch and recordkeeping systems.
Ability to work at a fast pace and under pressure.
Engaging personality that blends well with a fastpaced, goaldriven environment.
Highly motivated, flexible and great attitude.
Experience:_
High school diploma or equivalent required.