Jobs
>
Phoenix

    Real Time Analyst Senior - Phoenix, United States - United Services Automobile Association

    United Services Automobile Association
    United Services Automobile Association Phoenix, United States

    1 week ago

    Default job background
    Description
    Why USAA?
    Why USAA?

    Let's do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special

    The Opportunity

    The Opportunity

    As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). You will develop and delivers on-boarding contact center scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will oversees business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors call center patterns to plan and execute on productivity and key performance indicators.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week however, this position's schedule will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

    The hiring leader for this position will only consider qualified onsite internal candidates in the office locations indicated below.

    What you'll do:
    • Involved in the larger scale strategy for Bank Omni intraday performance (Expert level knowledge of business strategy, deep understanding of changes and impacts to performance and executing RTM strategy in support, advising, and educating peers)
    • Services as a resource to team members on escalated issues and/or complex matters
    • Subject Matter Expert on Contact Center Real Time Management to feed business decisions in support Member Service efficiencies
    • Identify performance trends and develop solutions to remediate.
    What you have:
    • Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 3 years of experience in workforce management within a contact center environment.
    • Advanced knowledge and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems.
    • Advanced knowledge and experience with workforce management tools and software such as Verint, IEX and Aspect.
    • Strong relationship skills, verbal and written communication and ability to identify root cause / solutions.
    • Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.
    What sets you apart:
    • Real-time management experience in a centralized call center environment.
    • Process documentation and mapping experience
    • Knowledge or experience with Compliance/Risk management.
    What we offer:

    Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00.

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on

    Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

    USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • USAA

    Business Intelligence Analyst Senior

    1 day ago

    USAA Phoenix, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give ...

  • USAA

    Decision Science Analyst Senior

    1 day ago

    USAA Phoenix, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give ...

  • Health Services Advisory Group

    Senior Analyst

    1 week ago

    Health Services Advisory Group Phoenix, United States

    SUMMARY · HSAG is nationally recognized as an industry leader in the areas of healthcare data analysis, measure development, and survey research. We are in search of talented individuals who are interested in a career in analytics as a Senior Analyst in HSAG's Data Science & Adv ...

  • Hire with Mike

    Senior Analyst

    1 week ago

    Hire with Mike Phoenix, United States

    Job Description · Job Description · Senior Analyst · Location:Remote · SUMMARY · We are in search of talented individuals who are interested in a career in analytics as a · Senior Analyst · in for the Data Science & Advanced Analytics division. · UNIQUE BENEFITS · A comfort ...

  • Hire with Mike

    Senior Analyst

    6 days ago

    Hire with Mike Phoenix, United States

    Job Description · Job DescriptionSenior Analyst · Location:Remote · SUMMARY · We are in search of talented individuals who are interested in a career in analytics as a Senior Analyst in for the Data Science & Advanced Analytics division. · UNIQUE BENEFITS · A comfortable work-lif ...

  • Western Alliance Bank

    Senior Analyst

    5 days ago

    Western Alliance Bank Phoenix, United States

    Job Title: · Senior Analyst - NBL Initiatives · Location: · Biltmore · What you'll do: · As a Senior Analyst - Reporting and Analytics- within the National Business Lines team, you will be responsible for driving initiatives, developing insights and collaborating with cross- ...

  • Western Alliance Bank

    Senior Analyst

    1 week ago

    Western Alliance Bank Phoenix, United States

    Job Title: · Senior Analyst - NBL Initiatives · Location: · Biltmore · What you'll do: · As a Senior Analyst - Reporting and Analytics- within the National Business Lines team, you will be responsible for driving initiatives, developing insights and collaborating with cross- ...

  • Atlas Healthcare Partners, LLC

    Senior Analyst

    3 weeks ago

    Atlas Healthcare Partners, LLC Phoenix, United States Full time

    Atlas Healthcare Partners exists to form strategic partnerships with health systems across the nation to develop, manage and operate Ambulatory Surgery Centers (ASCs) in their markets.Pay Class: Full-Time Pay Type: Salaried POSITION SUMMARY The Senior Analyst is a vital link betw ...

  • MMC Corporate

    Senior Analyst

    4 days ago

    MMC Corporate Phoenix, United States

    Marsh McLennan is seeking a highly skilled, motivated System Engineerto join our dynamic team. This role can be located in the Louisville Kentucky area or out of one of the other offices in the US. · What can you expect? · Participate in application operations management in Lin ...

  • HCL Technologies

    Senior analyst

    1 day ago

    HCL Technologies Phoenix, United States

    Candidate must be good with Palo Alto, Cisco firewalls and Multi-Domain Security Management · Team Management and managing IT Security service deliverables · Experience should include security policy development, security education, Network Penetration testing, Application vulner ...

  • The Bank of America Corporation

    Senior Claims Analyst

    3 days ago

    The Bank of America Corporation Phoenix, United States

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Claims Analyst, Billing, Claim ...

  • CE Wilson Consulting LLC

    Senior IT Business Analyst

    3 days ago

    CE Wilson Consulting LLC Phoenix, United States

    · Senior IT Business Analyst Independent Contractor · CE Wilson Consulting is a premier, emerging provider of project management and business efficiency expertise. Since our founding in 2001, we have served clients in the energy, mining, technology, medical, construction and man ...

  • VanderHouwen

    Senior Data Analyst

    2 weeks ago

    VanderHouwen Phoenix, United States

    Job ID# 65288 · Senior Data Analyst · Our client is seeking a Senior Data Analyst to lead their data analytics team and drive data-driven decision-making and deliverables on a large project. They will be responsible for leading a team of 1-2 data analysts, improving processes, a ...

  • LHH

    Senior FP&A Analyst

    1 week ago

    LHH Arizona, United States

    LHH is conducting a search for a Senior Financial Analyst who has at least 4 years of financial planning and analysis experience Located in the south Phoenix area, this role is hybrid working 2 or 3 days per week in the office and the rest at home. This role is open due to growth ...

  • Freeport-McMoRan Inc.

    Senior Financial Analyst

    1 week ago

    Freeport-McMoRan Inc. Phoenix, United States

    Provide financial analysis support to Freeport-McMoRan management. This position will have primary responsibility for reviewing and analyzing financial forecasts, budgets and actual results. Provide decision support analysis to assist with business d Financial Analyst, Financial, ...

  • OpenWorks

    Senior Financial Analyst

    1 week ago

    OpenWorks Phoenix, United States

    About the Company · Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organ ...

  • Matson Navigation Company, Inc.

    Senior Payroll Analyst

    1 week ago

    Matson Navigation Company, Inc. Phoenix, United States

    · Position at Matson Navigation Company, Inc · About Us · Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ...

  • Insight Global

    Senior Regulatory Analyst

    2 weeks ago

    Insight Global Phoenix, United States

    The Senior Analyst (Regulatory Reporting) will be responsible for executing and internal control test work and quality assurance (QA) testing efforts related to compliance with regulatory reporting requirements such as the Call Report, FR-Y9C, and other required regulatory report ...

  • Cable One

    Senior Financial Analyst

    1 week ago

    Cable One Phoenix, United States

    Job Description: · At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, a ...

  • Universal Technical Institute

    Senior Financial Analyst

    6 days ago

    Universal Technical Institute Phoenix, United States

    · Senior Financial Analyst · Job Locations · US-AZ-Phoenix · ID · Type · Salaried · Overview · Reporting to the Universal Technical Institute Division FP&A Director, the senior financial analyst provides analysis and reporting to drive optimal business decisions. This includes m ...