Experienced Hyundai Service Advisor - Normal, United States - O'Brien Auto Team of Bloomington- Normal
Description
Essential Duties and Responsibilities:
A Service Advisor is a liaison between the customer and the service technicians.
- Setting, confirming and preparing for appointments with customers to expedite their service experience.
- Greeting customers in a timely and friendly manner.
- Determining vehicle needs based on customer information and a vehicle walkaround.
- Using a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
- Producing repair orders for customers with full transparency including cost and time estimates.
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
- Followup with customers on the status of their vehicle, based on how the Customer wants to be informed.
- Creating a great vehicle delivery experience for the Customer.
- Following up with Customers to ensure satisfaction.
- Setting and achieving targeted sales goals, specifically focusing on meeting industry performance standards for hours/RO.
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience
- Is respectful and professional in appearance, language, grooming, and business relationships.
- Excellent work ethic and willingness to perform various duties as assigned.
- Maintain compliance with all company policies and procedures.
Education and/or Work Experience Requirements:
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Valid Illinois Driver's License.
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Excellent, spotless driving record (no speeding tickets, DUI convictions, moving violations, etc.).
- Excellent verbal communication skills, including ability to effectively communicate with internal and external customers
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- High school diploma or GED required; Vocational training or completion of an apprenticeship program is a plus.
- Prior experience in customer service is also helpful as is knowledge or prior experience in the automotive service industry.
Environmental and Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Sitting, standing, talking, walking, hearing/listening, bending, stooping, reaching, repetitive hand motion (typing) are all physical requirements of the job.
- Must be able to lift and carry up to 50 lbs.
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