Service Advisor Chapman Ford Horsham - Chapman of Horsham

Description

• Income potential of $150,000 per year, we offer our associates:_
• Health insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the costestimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct postrepair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.