- Excellent understanding of the Banks products and services;
- Proficient in business products (i.e. Cash Management, Remote Deposit Capture)
- Demonstrated positive and helpful attitude toward both internal and external customers;
- Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;
- Good computer skills; and,
- Excellent customer service skills.
- Associates degree or High School diploma and 3+ years bank/finance sales and customer service.
-
Retail Construction Manager
2 weeks ago
Clayton Homes Maryville, United StatesWhy Clayton? · A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth. · Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including in ...
-
Retail FT Department Manager
6 days ago
Michaels Stores Alcoa, United StatesStore - KNOX-MARYVILLE, TN · Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help customers shop and find what they are looking for. Deliver friendly customer ...
-
Stellar Enterprises Vonore, United StatesLocation: 82291 Mammendorf | Contract type: Full-time, temporary | Job ID: 807896 · Start of training: | planned end of training: · At REWE, you can expect more than just a job, because we know: You are more than just an employee. In our REWE team, you can develop professionally ...
-
Crimson Solutions Maryville, United StatesLocation: 79224 Umkirch | Contract type: Full-time, temporary | Job ID: 813539 · Start of training: | planned end of training: · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations and the headquarters. In the PENNY team, we ...
-
Employee (m/f/d) Facility Management
1 week ago
FusionWorks Maryville, United StatesPOS TUNING is the global specialist for point of sale solutions. Our vision of the "happy shopper" is our driving force and motivation to make shopping simply better. We automate and digitize the retail industry to create more time for what matters most: the customer. With many i ...
-
Training as a retail merchant
1 week ago
Radiant Innovations Maryville, United StatesLocation: 14532 Kleinmachnow | Contract type: Full-time, temporary | Job ID: 803104 · Start of training: | planned end of training: · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations and the headquarters. In the PENNY team ...
-
Michaels Stores Alcoa, United StatesStore - KNOX-MARYVILLE, TN · Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. · Major Activities · * ...
-
Michaels Stores, Inc. Alcoa, United StatesAssist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable f Manager, Retail, Training, Sto ...
-
Retail Manager
6 days ago
Cracker Barrel Knoxville, United States**Overview** · Why should the next step in your retail career be with a restaurant company? Because we are the best kept secret in retail We wouldn't be Cracker Barrel Old Country Store without our gift shop · Half Restaurant + Half Store = All Cracker Barrel Old Country Store, ...
-
Salesperson with Shift Responsibility Part-time
2 weeks ago
Crimson Technologies Rockford, TN, United States FreelanceJoin our team at Lidl in Rockford, TN and be a part of providing excellent customer service every day. We strive to always give our best and continuously improve. At Lidl, everyone counts and we trust each other to succeed. Together, we work hard, take initiative, and go above an ...
-
Retail Sales Manager
6 days ago
Duluth Trading Company Knoxville, United States** Retail Sales Manager** · **Job Category****:** Retail **Requisition Number****:** RETAI03859 Showing 1 location **Job Details** · **Description** · **This is a Full-Time Hourly Supervisory Position** · **Purpose of Position** · The Duluth Trading Company Sales Manager ens ...
-
Retail Store Manager
1 week ago
Legacy Mountain Ziplines Sevierville, United StatesLEGACY MOUNTAIN ZIPLINES · Retail Store Manager · DUTIES & RESPONSIBILITIES: · Zipline Park · Ensure site operations meet safety standards, conduct regular inspections and risk assessments. · Recruit, hire, train, develop, and communicate with all staff to ensure exceptional gues ...
-
Retail Store Manager
6 days ago
Perry Smith Development Sevierville, United StatesJob Description · Job DescriptionLEGACY MOUNTAIN ZIPLINES · RETAIL STORE MANAGER · DUTIES & RESPONSIBILITIES: · Zipline Park · Ensure site operations meet safety standards, conduct regular inspections and risk assessments. · Recruit, hire, train, develop, and communicate with all ...
-
Retail Assistant Store Manager
6 days ago
Goodwill Industries of Central North Carolina, Inc. Oak Ridge, United States** Goodwill Industries of Central NC** · ** Retail Assistant Store Manager - 034** · Oak Ridge, NC 27310 · **Goodwill** works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping p ...
-
Retail Assistant Store Manager
1 week ago
Wolverine Worldwide Sevierville, United StatesWe are looking for someone who is responsible, reliable, service oriented and likes to have fun while they work. At Wolverine Worldwide, our Assistant Store Managers are called upon to support the Store Manager in the overall operations of the store Store Manager, Assistant Store ...
-
Retail Store Managers Needed
1 week ago
Community Choice Financial Family of Brands Lonsdale, TN, United StatesOverview: As a results-driven Store Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further de ...
-
T-Mobile Retail Assistant Manager
6 days ago
Verge Mobile a T-Mobile Premium Partner Lenoir City, United StatesOverview: · As a Retail Associate Manager with Verge Mobile, you will be responsible for delivering exceptional customer experience by assisting the Store Manager with leading, coaching, and developing the team of store sales associates. Verge Mobile is looking for an enthusiast ...
-
Assistant Manager
1 week ago
Individually Owned and Operated Ace Hardware Store Knox, United StatesAbout Smith Farm Stores · Locally owned and operated since 1971, with 4 locations in Northern Indiana. · General Summary · The Assistant Manager manages overall store operations and the achievement of company goals and directives. · Essential Duties & Responsibilities · Include t ...
-
Commercial Property Assistant
6 days ago
SVN Wood Properties Knoxville, United States**Commercial Property Assistant Position Overview** · The commercial property assistant would provide administrative support to the property management team in various areas, including tenant and vendor communications, accounting tasks, and document management. This is a full-tim ...
-
Premium Protein Specialist
6 hours ago
SYSCO Knoxville, United States Full timeCompany: · US0288 Sysco Knoxville, LLCZip Code: · 37921Employment Type: · Full TimeTravel Percentage: · Up to 50%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. F ...
Asst Branch Retail Manager - Maryville, United States - Southern Bank
Description
PRIMARY PURPOSE OF JOB
Assists Branch Retail Manager with outside sales initiatives working toward the primary goal to acquire, expand and retain customer relationships. Assists in developing new deposit business and acts as primary liaison in handling branch operational issues while also acting as a financial liaison to customers. EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
Sales/Customer Service
• Assists Branch Retail Manager in acquiring, expanding and retaining customer relationships by partaking in business calls;
• Takes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving services issues as appropriate through follow-up;
• Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members;
• Proactively educates customers on utilizing available access channels;
• Under the direction and supervision of Branch Retail Manager, supports and delivers sales efforts to enhance and retain the retail customer base;
• Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;
• Resolves difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.
• Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA's, representative payees, etc.;
• Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;
• Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;
• Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.
Personnel Management:
• Assists, trains and mentors all branch retail staff;
• Assists with training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator and Branch Retail Manager;
• Supervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service;
• Assists Branch Retail Manager in promoting teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings;
• Assists with completion of delivering performance evaluations to team members;
Branch Management:
• Acts in the capacity of the Branch Retail Manager in their absence;
• Consistently looks for opportunities to improve branch profitability and deposit growth of the branch;
• Assists with motivating employees by incorporating the Bank's Patch and the branch's goals into daily communications and by recognizing and rewarding staff for their contributions;
• Assists with branch security oversight and training;
• Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
• Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays;
• May be asked to assist at various branches across Southern Bank's footprint; and,
• Performs any and all other duties which may be assigned.
Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
CORE COMPETENCIES
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Building a Successful Team Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
Decision Making Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Delegating Responsibility Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals effectiveness.
Sales Ability/Persuasiveness Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
